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Ratings and Reviews 0 Ratings
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What is WebSupport PRO?
Welcome to our platform on this fine Monday; it's the perfect chance to delve into what distinguishes our WebSupport system as a premier help desk software. First and foremost, WebSupport functions entirely online, which means you won’t have to deal with any software downloads or updates—those are handled effortlessly on our end. Since its inception in 1999, WebSupport has undergone extensive testing with both eCommerce and informational websites, showcasing its reliability and performance. Moreover, the system is packed with features; WebSupport PRO accommodates multiple email addresses, enabling you to channel all support requests right into our platform, along with an integrated Knowledge Base to develop customized resources for each site you manage and a FAQ builder that allows you to create unique FAQs tailored to each specific site. With such an extensive array of features offered at an unbeatable price, it's hard to find a competitor that delivers this kind of value. No matter if you're a small business or a large corporation, WebSupport is built to adapt and grow alongside your requirements. Ultimately, choosing WebSupport means you're investing in a solution that prioritizes your support needs while ensuring simplicity and efficiency.
What is DeskDingo?
DeskDingo presents a cutting-edge and cost-free live chat and help center platform designed to empower businesses in delivering exceptional customer support. By leveraging AI-enhanced functionalities, it provides personalized assistance, reduces response times, and cultivates customer loyalty, which in turn drives business expansion and profitability. The solution features a consolidated inbox that merges all customer communications into a single, efficient workflow, thereby improving collaboration among support teams. Additionally, DeskDingo boasts an intuitive live dashboard that offers real-time insights into active discussions, the performance of support staff, and visitor engagement on the site. The AI Bot is adept at addressing customer inquiries by utilizing specialized features and a vast knowledge repository, while also enabling human agents to intervene when required. Furthermore, DeskDingo's free plan supports unlimited users, interactions, and websites, along with customizable add-ons tailored to the distinct needs of various businesses. This level of adaptability makes DeskDingo a compelling choice for organizations aiming to significantly bolster their customer service capabilities and achieve a competitive edge in the market. Ultimately, the combination of advanced technology and user-centric design positions DeskDingo as a leader in the customer support landscape.
Media
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Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$19.99 per month
Free Trial Offered?
Free Version
Pricing Information
$0
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Support Sentry
Company Website
www.supportsentry.com
Company Facts
Organization Name
DeskDingo
Date Founded
2024
Company Location
United States
Company Website
deskdingo.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking