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What is WebWorks ePublisher?

WebWorks increases the effectiveness of your product by simplifying the publishing process, which allows you to dedicate more time to enhancing the documentation for your clients. The One-Click Publishing approach stands out as a perfect solution for publishing documentation because of its effectiveness and accuracy. It consists of three key stages: create, generate, and deliver. This easy-to-follow workflow is crafted to be nimble, flexible, and intelligent, allowing you to focus more on refining your message instead of getting caught up in the complexities of the publishing process. With the help of ePublisher, One-Click publishing is made possible through a customizable template referred to as ePublisher Stationery. This stationery includes a set of guidelines that detail the entire publishing workflow. Once designed and stored, this stationery can be conveniently distributed among team members to help share the workload. Additionally, ePublisher Designer grants you the ability to modify your stationery according to your unique publishing needs, making it the fastest and most scalable method for generating ready-to-use documentation sets. Ultimately, this optimized approach not only enhances productivity but also significantly improves the overall quality of the documentation, ensuring that clients receive the best possible information. By leveraging these tools, teams can save time and reduce errors, leading to a more seamless publishing experience overall.

What is ProProfs Knowledge Base?

The ProProfs Knowledge Base is an effective tool for knowledge management that simplifies the creation of searchable online FAQs, thereby improving customer service and reducing the number of support tickets. This platform consolidates access to a diverse range of files, documents, and instructional content, making them accessible across multiple devices and platforms. Organizations can efficiently share vital information to adequately train their sales teams, customer service representatives, and support staff. In addition, it serves as an essential resource for onboarding new hires, helping them to understand company policies and procedures. By significantly increasing productivity, the ProProfs Knowledge Base allows both employees and customers to quickly find the information they need, regardless of when or where they are. This software also reduces the burden of repetitively answering common inquiries, enhancing communication and operational efficiency throughout the organization. Ultimately, it improves overall effectiveness by ensuring that essential knowledge is easily accessible when required, providing a seamless experience for all users. Moreover, the platform's user-friendly interface contributes to a more engaged workforce, fostering a culture of continuous learning and information sharing.

Media

Media

Integrations Supported

Google Analytics
Adobe Document Cloud
Freshdesk
Jira
Jira Work Management
LiveChat
Microsoft Word
Noxum Publishing Studio
Olark
Salesforce Essentials
Sirius CMS
SnapEngage
Tidio
Vasont CMS
Wufoo
Zendesk

Integrations Supported

Google Analytics
Adobe Document Cloud
Freshdesk
Jira
Jira Work Management
LiveChat
Microsoft Word
Noxum Publishing Studio
Olark
Salesforce Essentials
Sirius CMS
SnapEngage
Tidio
Vasont CMS
Wufoo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

$6 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WebWorks

Date Founded

1992

Company Location

United States

Company Website

www.webworks.com/Products/ePublisher/

Company Facts

Organization Name

ProProfs

Date Founded

2006

Company Location

United States

Company Website

www.proprofs.com

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

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