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What is WebXpress TMS?

WebXpress brings together all facets of your business operations—ranging from contracts and bookings to delivery and finance—into one unified platform. Whether you run a small business or a large corporation, utilizing a complete suite of integrated processes fosters both accountability and efficiency. Every feature in the system is crafted for seamless interaction with one another, enabling functions like automatic postings to your balance sheet straight from operational activities. There's no reliance on external systems for government compliance since we have implemented all necessary integrations in advance. WebXpress Velocity is notable for being among India's first solutions addressing GST and E-way billing, equipped with a direct connection to government systems that enables automatic document generation throughout your workflow without any extra steps. While industries may adhere to universal standards, we understand that each company operates with unique methodologies; therefore, WebXpress offers a variety of customizable options that let you modify nearly every aspect of the platform without the need for extensive product alterations. This adaptability allows you to personalize the system to meet your specific operational requirements, all while ensuring compliance and enhancing efficiency, so you can focus on driving your business forward.

What is Press'nXPress?

Press’nXPress is an innovative platform focused on experience management that assists businesses in providing exceptional customer service by tracking satisfaction levels in real-time. This cloud-based solution empowers organizations to gather feedback from customers throughout their intricate journeys, touching upon various environments such as physical locations, digital platforms, social media, and voice interactions. By strategically asking pertinent questions during key service moments—whether it’s on a website, during checkout, with a cashier, at an exit, in a cafeteria, in a lobby, at the gym, after a transaction, or following a call—companies can gain valuable insights. The platform supports a variety of feedback collection methods, including kiosks, websites, SMS, email, QR codes, IVR, mobile apps, and online business reviews. Press’nXPress features a sophisticated AI and machine learning engine that operates autonomously to analyze customer journeys and identify gaps in the overall experience. Users can leverage an intuitive CX Insights Dashboard to access actionable insights across all touchpoints in real-time, enabling them to enhance the customer experience effectively. Furthermore, this comprehensive approach ensures that businesses remain attuned to their customers' evolving needs and preferences.

Media

Media

Integrations Supported

ImpexDocs
Qualtrics XM Platform
Zapier

Integrations Supported

ImpexDocs
Qualtrics XM Platform
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WebXpress

Date Founded

2004

Company Location

India

Company Website

www.webxpress.in

Company Facts

Organization Name

Press'nXPress

Date Founded

2018

Company Location

Canada

Company Website

pressnxpress.com

Categories and Features

Transportation Management

Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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