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What is Webex Notify?

Reduce the influx of incoming calls while simultaneously improving the customer experience by providing timely and relevant alerts to your customers. Designed specifically for large organizations with unique security and communication requirements, Webex Notify efficiently oversees notifications via SMS, email, and voice, featuring an array of templates, extensive contact lists, de-duplication options, and the ability to send bulk messages through various channels. By controlling the types of messages dispatched on the organization's behalf, you can reduce the risks and inconsistencies associated with free messaging services. Employ pre-defined notification templates suitable for different channels and set a hierarchy to determine which communications should take priority. Moreover, user capabilities and access can be managed through system-level permissions, granting specific privileges to authorized personnel. Notifications can be grouped according to particular cost centers, enabling the application of cost center-based quotas to monitor usage throughout the organization, thereby promoting both efficiency and accountability in communication practices. This all-encompassing strategy not only simplifies messaging processes but also aligns with the organization's overarching objectives and enhances overall operational effectiveness.

What is Amazon Simple Notification Service (SNS)?

Amazon Simple Notification Service (SNS) serves as an all-encompassing messaging platform tailored for both inter-system and application-to-person (A2P) communications. It enables seamless interaction between different systems through publish/subscribe (pub/sub) techniques, fostering communication among independent microservices as well as direct engagement with users via channels such as SMS, mobile push notifications, and email. The pub/sub features designed for system-to-system communication provide topics that enable high-throughput, push-based messaging for numerous recipients. By utilizing Amazon SNS topics, publishers can efficiently send messages to a diverse range of subscriber systems or customer endpoints, including Amazon SQS queues, AWS Lambda functions, and HTTP/S, which supports effective parallel processing. Additionally, the A2P messaging functionality empowers you to connect with users on a broad scale, offering the flexibility to either use a pub/sub model or send direct-publish messages via a single API call. This versatility not only enhances the communication process across various platforms but also streamlines the integration of messaging capabilities into your applications.

Media

Media

Integrations Supported

AWS Lambda
AWS Snowball
AWS Step Functions
Activepieces
Amazon Security Lake
Amazon Simple Queue Service (SQS)
Amazon Web Services (AWS)
Bloomreach
Causal
Dasera
Easyflow
Files.com
Klera
Martini
New Relic
Pendula
PubSub+ Platform
Quickwork

Integrations Supported

AWS Lambda
AWS Snowball
AWS Step Functions
Activepieces
Amazon Security Lake
Amazon Simple Queue Service (SQS)
Amazon Web Services (AWS)
Bloomreach
Causal
Dasera
Easyflow
Files.com
Klera
Martini
New Relic
Pendula
PubSub+ Platform
Quickwork

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

cpaas.webex.com/products/webex-notify

Company Facts

Organization Name

Amazon

Date Founded

1994

Company Location

United States

Company Website

aws.amazon.com/sns/

Categories and Features

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

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