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What is Websays?

With Websays Alerts, you can rest assured that no notable mentions of your brand on social media will go unnoticed. This feature, paired with a continuous overview of online discussions, is essential for effectively navigating crises or monitoring various campaigns. Websays promptly alerts you to any unexpected increases or decreases in activity, discussions by influential figures, or other significant events related to your brand. The Websays Clippings feature provides a clear, organized summary of what is being said about your brand across a multitude of platforms, such as social media, news sites, blogs, reviews, and forums. Moreover, with real-time metrics, you can easily assess key elements like your brand's popularity, reach, impact, loyalty, and overall sentiment. In addition, Websays Communities presents community insights in a visually engaging cluster graph format. This real-time visual depiction shows how discussions surrounding a specific brand or topic change over time, revealing who is generating mentions and who is being discussed, thus allowing you to uncover rich patterns of behavior and engagement within your audience. Consequently, this holistic approach ensures you are always up-to-date and prepared to manage your brand's online presence proactively, enhancing your capacity to strategize effectively in the digital landscape.

What is Konnect Insights?

Harness the power of Konnect’s Listening tool to engage with a myriad of discussions across various online platforms and social media, allowing you to uncover valuable insights regarding customer sentiments about your brand, competitive dynamics, industry movements, and the success of your marketing campaigns. By keeping a close watch on all pertinent dialogues that influence your business on the web and social channels, you can effectively connect with your audience through their preferred mediums. Implement advanced automated workflows and CRM systems to route conversations to the right teams, thereby enhancing response efficiency and enabling a thorough evaluation of your efforts. Konnect Insights Social CRM further enriches customer experience with its visually engaging dashboards and business intelligence tools that illuminate your online reputation and social media standing. You'll gain in-depth visibility into your share of voice, sentiment assessments, media type classifications, and metrics from various social platforms for both your brand and your competitors, alongside comprehensive reports detailing response times and other essential performance metrics. By utilizing these insights, you can fine-tune your strategic approaches, foster deeper customer relationships, and ultimately propel your organization toward superior results. Additionally, this data-driven methodology empowers you to stay ahead in a rapidly evolving market landscape, ensuring that your brand remains responsive and relevant.

Media

Media

Integrations Supported

Facebook
Microsoft Excel
X (Twitter)

Integrations Supported

5X
Aircall
App Store
Axis LMS
Facebook Ads
Gmail
Google Analytics
Google Business Profile
Google Play
Meta Ads
WhatsApp
YouTube

API Availability

API Availability

Pricing Information

€400 per month

Pricing Information

$29 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Websays

Date Founded

2011

Company Location

Spain

Company Website

websays.com/en/social-listening-tool

Company Facts

Organization Name

Konnect Insights

Date Founded

2014

Company Location

India

Company Website

konnectinsights.com

Categories and Features

Digital Analytics

Not specified

Social Listening

Not specified

Categories and Features

Customer Experience

Not specified

NPS

Not specified

Social CRM

Not specified

Social Listening

Not specified

Survey

Not specified

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