Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 15 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • Guru Reviews & Ratings
    3,266 Ratings
    Company Website
  • Vivantio Reviews & Ratings
    504 Ratings
    Company Website
  • Pylon Reviews & Ratings
    51 Ratings
    Company Website
  • Axero Reviews & Ratings
    151 Ratings
    Company Website
  • Interfacing Enterprise Process Center (EPC) Reviews & Ratings
    55 Ratings
    Company Website
  • Digital WarRoom Reviews & Ratings
    55 Ratings
    Company Website
  •  monday sales CRM Reviews & Ratings
    1,500 Ratings
    Company Website
  • Tabs3 Reviews & Ratings
    267 Ratings
    Company Website
  • Velocity Global Reviews & Ratings
    307 Ratings
    Company Website
  • R3 Contract Management for GovCon Reviews & Ratings
    1 Rating
    Company Website

What is West km?

Unlock the full potential of your organization's invaluable insights with a dependable knowledge management system specifically designed for legal professionals. West km integrates knowledge management software with your organization's outputs while leveraging the features of Thomson Reuters Westlaw and sophisticated legal research tools. This comprehensive solution significantly enhances both productivity and efficiency within legal practices. Its innovative algorithms support "intelligent searches," a distinct capability that sets it apart from other knowledge management systems, enabling rapid retrieval of the most pertinent documents. Legal professionals gain access to an extensive array of resources through this powerful online legal research platform, which is further enhanced by connections through KeySearch and KeyCite. With just one search, you can consolidate the best elements of your work with premier resources from Westlaw on any specific issue, ensuring that no vital piece of information is missed. West km streamlines your search processes and delivers accurate information, effectively saving both your time and effort. By simplifying knowledge management, this system ensures that legal practitioners can focus on their core responsibilities without distraction. Ultimately, it empowers attorneys to operate more effectively and provides them with the tools necessary for success in their practice.

What is ProProfs Knowledge Base?

The ProProfs Knowledge Base is an effective tool for knowledge management that simplifies the creation of searchable online FAQs, thereby improving customer service and reducing the number of support tickets. This platform consolidates access to a diverse range of files, documents, and instructional content, making them accessible across multiple devices and platforms. Organizations can efficiently share vital information to adequately train their sales teams, customer service representatives, and support staff. In addition, it serves as an essential resource for onboarding new hires, helping them to understand company policies and procedures. By significantly increasing productivity, the ProProfs Knowledge Base allows both employees and customers to quickly find the information they need, regardless of when or where they are. This software also reduces the burden of repetitively answering common inquiries, enhancing communication and operational efficiency throughout the organization. Ultimately, it improves overall effectiveness by ensuring that essential knowledge is easily accessible when required, providing a seamless experience for all users. Moreover, the platform's user-friendly interface contributes to a more engaged workforce, fostering a culture of continuous learning and information sharing.

Media

Media

Integrations Supported

Freshdesk
Google Analytics
Jira
Jira Work Management
Kibana
LiveChat
Olark
SQL Server
Salesforce Essentials
SnapEngage
Tidio
Wufoo
Zendesk

Integrations Supported

Freshdesk
Google Analytics
Jira
Jira Work Management
Kibana
LiveChat
Olark
SQL Server
Salesforce Essentials
SnapEngage
Tidio
Wufoo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$6 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Thomson Reuters

Date Founded

2008

Company Location

Canada

Company Website

legal.thomsonreuters.com/en/products/west-km

Company Facts

Organization Name

ProProfs

Date Founded

2006

Company Location

United States

Company Website

www.proprofs.com

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Popular Alternatives

PatentCAM Reviews & Ratings

PatentCAM

IP Checkups, Inc.

Popular Alternatives

LawPort Reviews & Ratings

LawPort

Lucidea
Universal Knowledge  Reviews & Ratings

Universal Knowledge

Knowledge Powered Solutions Ltd
Concourse Legal Hold Reviews & Ratings

Concourse Legal Hold

Thomson Reuters
PHPKB Reviews & Ratings

PHPKB

Chadha Software Technologies
Trellis.law Reviews & Ratings

Trellis.law

Trellis Research
Bit.ai Reviews & Ratings

Bit.ai

Bit Tech Labs