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What is Whatfix?

Whatfix serves as a digital adoption platform designed to assist organizations in delivering contemporary onboarding experiences, efficient training, and enhanced user support via contextual content. This platform enhances software solutions with remarkable simplicity, user-friendliness, and tailored experiences. Numerous Fortune 500 companies globally rely on Whatfix to achieve a rapid return on their technology investments while simultaneously boosting the productivity of end users. By streamlining the adoption process, Whatfix contributes significantly to overall organizational efficiency.

What is Userpilot?

Userpilot is a versatile platform tailored for teams in Product, UX, Marketing, and Customer Success. It effectively combines elements of Product Analytics, In-app Engagement, and In-app Surveys to enhance product adoption through meaningful in-app experiences, insightful data, and essential user feedback. This platform allows teams to effortlessly design user onboarding pathways, disseminate product updates, improve user experience and product utilization, provide self-service support, and collect in-app feedback, all without requiring any coding skills. Moreover, Userpilot is equipped with sophisticated Product Analytics features such as funnels, trends, user paths, and cohort analysis, which support informed, data-centric decision-making. With its Custom Dashboards, users can easily craft tailored analytics views by dragging and dropping their favorite reports or selecting from available templates. In addition, the platform offers functionalities like event autocapture and session replay, providing a more profound understanding of user interactions. Furthermore, Userpilot supports integration with a variety of third-party applications, including Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, and Salesforce, ensuring a smooth connection with your existing technology ecosystem. With such a wide range of functionalities, Userpilot stands out as an essential tool for optimizing user engagement and maximizing product value.

Media

Media

Integrations Supported

Mixpanel
Salesforce
Segment
Bullhorn
Freshdesk
Google Analytics
Guidewire
IBM TRIRIGA
Jira Work Management
Moodle
Okta
SAP Concur
Wistia
Workday HCM
Zapier
Zendesk

Integrations Supported

Mixpanel
Salesforce
Segment
Heap
HubSpot CRM
HubSpot Customer Platform
Synthesia

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$249 per month
Predicatable and fair pricing based on the number of MAUs, not events!
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Whatfix

Date Founded

2013

Company Location

San Jose

Company Website

whatfix.com

Company Facts

Organization Name

Userpilot

Date Founded

2017

Company Location

United States

Company Website

userpilot.com

Categories and Features

Customer Onboarding

Not specified

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Microlearning

Adaptive Learning
Asynchronous Learning
Built-In Course Authoring
Content Library
Progress Tracking
Quizzes

Onboarding

Course Management
Document Management
Electronic Forms
Employee Handbook
Employee Portal
Orientation Management
Self Service Portal
Task Management
Training Management

Process Documentation

Not specified

Training

Asynchronous Learning
Blended Learning
Certification Management
Corporate / Business
Learner Portal
Simulation
Synchronous Learning
eCommerce

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Onboarding

Not specified

Customer Retention

Not specified

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Onboarding
Usage Tracking / Analytics

Data Analysis

Data Discovery
Data Visualization
Predictive Analytics
Regression Analysis
Sentiment Analysis
Text Analytics

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Knowledge Management

Artificial Intelligence (AI)
Content Management

NPS

Not specified

Product Management

Feedback Collection
Idea Management

Survey

Mobile Survey
Skip Logic
Supports Audio / Images / Video

UX

For Mobile
For Websites
Heatmaps
Screen Activity Recording
Usability Testing
User Journeys
User Research

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