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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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AirYour team's content can be effectively consolidated within a workspace that is well-organized, version-controlled, and easily shareable. While Air provides a space for storing your content, it also boasts features like intelligent search capabilities, guest access permissions, and customizable layouts. Additionally, it simplifies the process of version tracking and sharing, enhancing the overall creative experience. No longer will you need to bury assets within zip files and folders; instead, you can craft lightweight presentations and social media posts. Your content can be structured in a manner that aligns seamlessly with your brand identity. The workspace doubles as a powerful search engine, equipped with smart tags and image recognition, enabling all team members, including managers, to effortlessly find and utilize assets. One of the most challenging aspects of collaboration is often the feedback process, but Air allows guests to contribute directly to your workspace via public boards. You can engage in discussions, leave comments, and make selections with context, fostering a collaborative environment. Moreover, you can easily track changes and pinpoint the latest version of any asset, ensuring that everyone is on the same page. This streamlined approach not only facilitates better organization but also promotes creativity and innovation within the team.
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SiteKioskSiteKiosk Online offers a comprehensive and secure software solution for kiosks and digital signage that is compatible with both Windows and Android platforms. Their user-friendly and scalable application, SiteKiosk, safeguards the browser and operating system from unauthorized changes while ensuring continuous maintenance-free functionality around the clock. This service not only enhances security but also simplifies the management of digital displays.
What is Wiki Valley?
Easily explore a vast repository of information or articles from the entire wiki, as the search bar offers suggestions based on the letters you begin to type. Furthermore, make the most of the powerful capabilities offered by elastic search, which enables you to edit, tag, rename, delete, write-protect, or review the history of any article with ease. Updating content is simple thanks to the user-friendly visual editor that is available. You can participate in discussions regarding the content or structure of articles directly on their dedicated discussion pages. Additionally, you can automatically alert other wiki contributors about upcoming responses by tagging them within your messages. The wiki's layout also adapts fluidly to whatever device you are utilizing, be it a smartphone or a television, ensuring a seamless user experience. This level of adaptability not only improves accessibility but also encourages greater interaction with the wiki’s extensive array of resources, fostering a vibrant community of users.
What is DokuWiki?
DokuWiki is recognized as a user-friendly and flexible Open Source wiki solution that functions without requiring a database. Its charm lies in its simple and clear syntax, which users find appealing. Moreover, the platform's uncomplicated maintenance, backup processes, and smooth integration contribute to its popularity among administrators. Equipped with built-in access controls and authentication mechanisms, DokuWiki is particularly advantageous in business settings, and its vast selection of plugins, provided by a lively community, enhances its capabilities beyond those of a standard wiki. So, what makes DokuWiki a preferred choice? This software is celebrated for its various advantages over other wiki systems, such as an easy installation process, low system requirements, detailed Access Control Lists, and an extensive array of extensions. In addition, it accommodates more than 50 languages and works across multiple devices, solidifying its reputation as an Open Source option. For those curious about DokuWiki's capabilities, further details about its features can be found. Its applications are diverse, including events like the DokuWiki Hackfest held in London in 2012, which highlighted the platform's versatility. Wikis created with DokuWiki are easily updated, allowing for the swift addition of new pages, and the system is crafted to encourage collaboration while meticulously tracking all changes. This makes DokuWiki an attractive choice for teams striving for both efficiency and transparency in their documentation processes, ultimately fostering a more organized workflow. The continual development of new plugins and features also ensures that users have access to the latest tools to enhance their wiki experience.
Integrations Supported
Helpinator
Kamatera
Mermaid Chart
RoseHosting
Solve Media CAPTCHA TYPE-IN
Integrations Supported
Helpinator
Kamatera
Mermaid Chart
RoseHosting
Solve Media CAPTCHA TYPE-IN
API Availability
Has API
API Availability
Has API
Pricing Information
€3 month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Wiki Valley
Date Founded
2016
Company Location
France
Company Website
wiki-valley.com/wiki/Creation_de_wikis_prives_en_ligne
Company Facts
Organization Name
DokuWiki
Date Founded
2004
Company Location
Germany
Company Website
www.dokuwiki.org/dokuwiki
Categories and Features
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
