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What is Wincollect Enterprise Suite?

Expertly designed to deliver significant results, Wincollect CRM caters to some of the most advanced teams in Credit and Receivables Management around the world, enabling them to excel in an ever-evolving customer environment. The exceptional user experience not only addresses business requirements but also provides employees with a modern interface that boosts their job satisfaction. The rising popularity of two-way texting and chatting has transformed into an essential advantage, allowing users to attain remarkable results. Wincollect CRM is intentionally crafted to capitalize on these communication features, offering you more ways to connect with your clients. Our commitment to outstanding service is unmatched, featuring thorough online and phone support alongside robust development solutions. Additionally, Wincollect CRM empowers your customers to easily view their account information online, granting them the flexibility to manage their interactions seamlessly. This focus on enhancing user accessibility further deepens the connection between your business and its customers, fostering loyalty and engagement. Ultimately, Wincollect CRM stands as a vital tool for businesses seeking to elevate their client relationships and operational efficiency.

What is LiveVox?

LiveVox is an innovative contact center platform that facilitates over 14 million interactions each year. It effectively combines CRM, omnichannel, and WFO features to enhance both customer service and the experience of agents. Additionally, it helps to minimize compliance risks significantly. Our user-friendly technology supports robust engagement strategies across various communication channels, thereby boosting the overall performance of your contact center. With established security measures and risk management resources, clients can thrive in an ever-evolving business landscape. Having two decades of expertise in the cloud contact center space, LiveVox employs more than 500 professionals in its San Francisco office. Furthermore, we maintain additional locations in cities such as Atlanta, Columbus, Denver, New York City, St. Louis, and even internationally in Medellin, Colombia, and Bangalore, India, ensuring that we have a diverse and widespread presence.

Media

Media

Integrations Supported

CommunityWFM
Oreka TR
QuickBooks Online
Sedric AI
Solutions by Text
SpeechIQ

Integrations Supported

CommunityWFM
Oreka TR
QuickBooks Online
Sedric AI
Solutions by Text
SpeechIQ

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Debtor Software Solutions

Company Website

www.debtorsoftware.com.au

Company Facts

Organization Name

LiveVox

Date Founded

2000

Company Location

United States

Company Website

www.livevox.com

Categories and Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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