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What is Wing?

Wing has emerged as a revolutionary logistics solution designed explicitly for e-retailers and swiftly growing direct-to-consumer brands. It seamlessly integrates with all major eCommerce platforms and marketplaces, allowing for an efficient user experience. Our specialized implementation team plays a crucial role in ensuring your success by providing assistance with various aspects, from establishing shipping preferences to syncing with your online store. Users can effortlessly request collections, manage inventory, ship orders, track packages, deal with returns, communicate with customer service, and review invoices. This forward-thinking logistics platform is tailored for budding e-merchants, enabling them to optimize their operations and effectively scale their businesses. Whether shipments are fulfilled from their own locations or through our dedicated fulfillment centers, our mission is to deliver unmatched logistics services that empower businesses to focus on what is most important: boosting sales and enhancing customer satisfaction. Over the last five years, Wing has evolved from a modest apartment in Paris into extensive warehouse facilities throughout France, achieving the impressive milestone of shipping over 2 million parcels. Our journey is a testament to our unwavering dedication to growth, innovation, and excellence in customer service, demonstrating that we are committed to supporting our partners every step of the way.

What is Everhelp?

Everhelp is an AI-powered customer support outsourcing ecosystem that pairs automation with trained human agents to hit the performance metric that matters most to a business. Instead of a fixed service package, we build support around whichever target a client sets, then configure the technology, workflows, and staffing to reach it. Our automation layer handles up to 85% of routine requests end-to-end, and the platform covers 90+ languages with AI (30+ with human agents), across live chat, phone, email, ticketing, social media, and proprietary CMS integrations. First response time runs as fast as 15 seconds, backed by real-time reporting and performance dashboards clients can monitor directly. Founded in 2021, we've become a fast-growing business, scaling to 1,000+ agents across 4 continents and landing a top spot on Clutch's Top 100 Fastest-Growing Companies list. We offer experience running support operations for 125+ clients in SaaS, ecommerce, fintech, and hospitality. This approach earned EverHelp 8 awards, including a Gold Stevie Award for Customer Service Outsourcing Provider of the Year and a Silver Stevie® Award in the Best Use of Technology in Customer Service.

Media

Media

No images available

Integrations Supported

HubSpot Customer Platform
Magento
PolyNetwork
PrestaShop
Shopify
Wing Python IDE
WooCommerce

Integrations Supported

HubSpot Customer Platform
Magento
PolyNetwork
PrestaShop
Shopify
Wing Python IDE
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Wing

Date Founded

2015

Company Location

France

Company Website

en.wing.eu/

Company Facts

Organization Name

Everhelp

Date Founded

2021

Company Location

Poland

Company Website

www.ever-help.com

Categories and Features

Logistics

3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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