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What is Wink?

Wink enables organizations to enhance their identity and payment solutions by leveraging biometrics, thereby streamlining the user experience. The Wink platform employs both facial and voice recognition for multi-factor authentication and transactions, effectively eliminating the reliance on traditional security measures like passwords, SMS/OTP, usernames, and card numbers that depend on memory or particular devices. By incorporating the Wink streaming checkout plug-in, companies can mitigate fraud risks through advanced face and voice recognition technology. This not only boosts conversion rates but also reduces cart abandonment, allowing customers to finalize their purchases with ease, simply by smiling. Say farewell to tedious checkout procedures and the hassle of forgotten passwords with this groundbreaking solution. The innovative multi-factor biometric authentication combines the convenience of facial recognition with robust digital voice printing to enhance security. In addition, our unique one-way anonymous encryption technology ensures user privacy, as the Wink ID encapsulates the user's facial and vocal data in a sophisticated 3D model format, facilitating a secure and user-friendly transaction process. Furthermore, with Wink, institutions can confidently step into the future of authentication and payments while delivering an unparalleled experience for their customers, setting a new standard in digital transactions.

What is Wink AI?

Wink AI is a cutting-edge sales assistant tailored for teams involved in telephonic sales. It captures and transcribes real-time conversations from both parties, supporting up to 30 languages and various regional dialects specific to phone audio. The tool offers product recommendations based on ongoing dialogues, previous purchases, and a current inventory, while taking into account stock levels, dimensions, and pricing with succinct descriptions for agents to communicate. To prevent any misunderstandings, if certain items are out of stock, they are not displayed in the suggestions. Agents are also able to enter product queries during calls without needing to place customers on hold, which significantly improves the overall interaction experience. After each call, Wink produces a detailed summary and assesses it against the team's predefined quality benchmarks. It smartly pauses recordings in sync with the phone system's pauses, protects sensitive data by redacting credit card details from transcripts, and allows easy access for agents via single sign-on. Operating within a browser alongside the dialing system, Wink integrates smoothly with Five9 and comes with a Windows companion app that records audio from other softphone software. Retail leaders like ShopLC and TJC have embraced Wink to enhance their personal shopping services, demonstrating its effectiveness. This powerful integration not only simplifies the sales process but also greatly boosts both customer engagement and overall satisfaction, making it a vital asset in modern sales environments.

Media

Media

Integrations Supported

.NET
Android
Apache Cordova
Apple Pay
Apple iOS
Flutter
Go
Google Chrome
Java
JavaScript
Node.js
Opera
PHP
Python
React
Safari
Shopify
Wix
WooCommerce

Integrations Supported

Five9

API Availability

Has API

API Availability

Pricing Information

$499 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Wink

Company Location

United States

Company Website

wink.cloud/

Company Facts

Organization Name

Ambi Labs

Date Founded

2025

Company Location

United States

Company Website

trywink.io

Categories and Features

Categories and Features

AI Call Center

Not specified

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