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What is Wiraya?

Enhance customer interactions by utilizing automated, personalized conversations that significantly boost customer lifetime value by engaging them at critical stages of their journey. Encouraging your customers to take action can lead to conversion rates that soar up to four times the industry average. After investing millions to attract your clientele, the key challenge is to keep them engaged and responsive to your outreach throughout their entire relationship with your brand. Each ineffective message not only fails to resonate but also signifies a potential loss in revenue, as it can deter customers from activating services, upgrading, or renewing their subscriptions. It's vital to stimulate action through the channels your customers trust most, especially mobile. Wiraya skillfully identifies the most appropriate message, timing, and communication method for every individual, blending voice, text, and mobile messaging seamlessly. This cutting-edge strategy allows businesses to effectively engage their customers during crucial moments of their journey, all while maintaining a personal connection. With Wiraya's scalable and non-intrusive methods, your customer communications not only leave a significant impact but also cultivate enduring relationships, ensuring long-term success. Ultimately, this approach not only enhances customer satisfaction but also drives business growth through sustained engagement.

What is SessionM?

SessionM provides an advanced engagement and loyalty platform that enriches personalized interactions for leading global brands, specifically targeting industries such as Restaurants, Retail, Consumer Goods, and Travel. By crafting a distinctive loyalty experience, companies can motivate valuable customer actions while gaining vital insights into customer behavior and preferences. The platform's flexible capabilities facilitate the creation of customized loyalty initiatives and personalized experiences. Businesses can capture essential moments by swiftly responding to customer cues across multiple channels. Through the integration of machine learning and immediate decision-making processes, SessionM empowers organizations to connect with customers effortlessly, enhancing both interactions and overall engagement. Furthermore, SessionM's technology gathers both real-time and historical first-party data from diverse channels, constructing detailed 360-degree customer profiles that can be utilized across all systems, thereby refining customer relationship management. This functionality not only elevates customer satisfaction but also fosters enduring loyalty and engagement, ultimately contributing to long-term business success. With its innovative approach, SessionM positions businesses to thrive in an increasingly competitive market.

Media

Media

Integrations Supported

Integrations Supported

Extole
Olo

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Online Training

Training Options

On-Site Training

Company Facts

Organization Name

Wiraya

Company Location

United Kingdom

Company Website

wiraya.com

Company Facts

Organization Name

Mastercard

Company Location

United States

Company Website

www.sessionm.com

Categories and Features

Customer Engagement

Analytics
Communication Management
Community Management
Content Syndication
Feedback Collection
Live Chat
Video Content

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Customer Engagement

Not specified

Loyalty Management

Not specified

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