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What is Wisdom WFM?

Wisdom WFM stands out as the most dependable and user-friendly method for effectively managing your workforce. With this system, you can effortlessly achieve agent satisfaction, minimize wait times, and enhance overall productivity. As a pioneer in AI-driven Workforce Management, Wisdom WFM was the first to leverage actual data for accurate forecasting and remains the sole provider with this unique capability. The platform employs an advanced AI solution that meticulously examines every transaction detail, enabling it to predict and schedule communications across chat, phone, and email. This all-encompassing solution has consistently demonstrated its ability to lower wait times, decrease customer complaints, and elevate the job satisfaction of your front-line employees, ultimately fostering a more efficient work environment. By choosing Wisdom WFM, you not only optimize workforce management but also contribute to a positive organizational culture.

What is JobWatch?

JobWatch provides a robust CRM that centralizes all customer data, giving you a complete and integrated view of every account, contact, location, and contract. This platform enhances efficiency for your back office team, allowing them to access customer information and histories almost instantaneously. Consequently, customer interactions can be managed swiftly and effectively, including the scheduling of new jobs and tracking all calls, tasks, and activities linked to each account. With JobWatch, overseeing contracts is a breeze; you can establish an unlimited variety of job types customized for each customer, including their agreed rates for labor, parts, delivery, and travel costs. This feature guarantees accurate billing and invoicing, protecting your revenue while boosting customer satisfaction levels. Furthermore, JobWatch CRM keeps an extensive record for every customer account, enabling quick retrieval of calls, tasks, activities, jobs, invoices, and essential documents, such as completed job cards, which supports enhanced decision-making and service delivery. The integration of these functions not only streamlines operations but also fosters stronger relationships with customers by ensuring their needs are met effectively.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$2000.00/month/user

Pricing Information

$35 per user per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Webinars
Online Training
On-Site Training

Company Facts

Organization Name

L3 Prime

Date Founded

2002

Company Location

Canada

Company Website

wisdomwfm.com

Company Facts

Organization Name

Orbital Solutions

Company Location

Australia

Company Website

www.orbitalsolutions.com.au

Categories and Features

Workforce Management

Budgeting & Forecasting
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Contractor Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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