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What is Wisdom WFM?

Wisdom WFM stands out as the most dependable and user-friendly method for effectively managing your workforce. With this system, you can effortlessly achieve agent satisfaction, minimize wait times, and enhance overall productivity. As a pioneer in AI-driven Workforce Management, Wisdom WFM was the first to leverage actual data for accurate forecasting and remains the sole provider with this unique capability. The platform employs an advanced AI solution that meticulously examines every transaction detail, enabling it to predict and schedule communications across chat, phone, and email. This all-encompassing solution has consistently demonstrated its ability to lower wait times, decrease customer complaints, and elevate the job satisfaction of your front-line employees, ultimately fostering a more efficient work environment. By choosing Wisdom WFM, you not only optimize workforce management but also contribute to a positive organizational culture.

What is NICE Workforce Management (WFM)?

NICE Workforce Management is recognized as the leading option in the workforce management software market. This solution delivers highly accurate and actionable scheduling alongside insightful forecasts, enabling organizations to effectively reduce labor inefficiencies and meet their goals through advanced forecasting technology. Adopting NICE WFM allows companies to optimize workforce size, improve long-term planning, elevate agent engagement, and boost overall operational efficiency. With this comprehensive solution, organizations can enhance critical metrics like schedule adherence, attendance, agent satisfaction, and engagement. Furthermore, it alleviates the administrative workload and maintenance challenges typically associated with workforce management systems. By maximizing employee utilization and refining the scheduling process, businesses can significantly improve customer experiences through a more intelligent approach to forecasting and scheduling. As digital channels require tailored workforce strategies and performance metrics, it is essential to ensure thorough planning and appropriate staffing levels. Being adequately prepared for unexpected situations allows businesses to adjust staffing swiftly and effectively. Embrace the future of workforce management with assurance and readiness to tackle new challenges!

Media

Media

Integrations Supported

Haiku
Inbenta Search

Integrations Supported

Haiku
Inbenta Search

API Availability

Has API

API Availability

Has API

Pricing Information

$2000.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

L3 Prime

Date Founded

2002

Company Location

Canada

Company Website

wisdomwfm.com

Company Facts

Organization Name

NICE

Date Founded

1986

Company Location

United States

Company Website

www.nice.com/products/workforce-management

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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