Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Insightful Reviews & Ratings
    308 Ratings
    Company Website
  • ALMobile Reviews & Ratings
    29 Ratings
    Company Website
  • Intradiem Reviews & Ratings
    90 Ratings
    Company Website
  • Monitask Reviews & Ratings
    186 Ratings
    Company Website
  • Ubeya Reviews & Ratings
    129 Ratings
    Company Website
  • Journyx Reviews & Ratings
    174 Ratings
    Company Website
  • QuickBooks Payroll Reviews & Ratings
    916 Ratings
    Company Website
  • Connecteam Reviews & Ratings
    3,625 Ratings
    Company Website
  • HR Partner Reviews & Ratings
    154 Ratings
    Company Website
  • Velocity Global Reviews & Ratings
    307 Ratings
    Company Website

Media

Media

Integrations Supported

Amazon Connect
Genesys Cloud CX
RingCentral RingCX
Twilio

Integrations Supported

Amazon Connect
Genesys Cloud CX
RingCentral RingCX
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

$2000.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

L3 Prime

Date Founded

2002

Company Location

Canada

Company Website

wisdomwfm.com

Company Facts

Organization Name

OpenText CEM

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products-and-solutions/products/customer-experience-management/contact-center-workforce-optimization/opentext-qfiniti

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Popular Alternatives

Popular Alternatives

AgentTime Reviews & Ratings

AgentTime

Portage Communications
Timegate Reviews & Ratings

Timegate

TEAM Software