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What is Wisdom WFM?

Wisdom WFM stands out as the most dependable and user-friendly method for effectively managing your workforce. With this system, you can effortlessly achieve agent satisfaction, minimize wait times, and enhance overall productivity. As a pioneer in AI-driven Workforce Management, Wisdom WFM was the first to leverage actual data for accurate forecasting and remains the sole provider with this unique capability. The platform employs an advanced AI solution that meticulously examines every transaction detail, enabling it to predict and schedule communications across chat, phone, and email. This all-encompassing solution has consistently demonstrated its ability to lower wait times, decrease customer complaints, and elevate the job satisfaction of your front-line employees, ultimately fostering a more efficient work environment. By choosing Wisdom WFM, you not only optimize workforce management but also contribute to a positive organizational culture.

What is Reflexis Workforce Scheduler?

Transform your labor budgeting, forecasting, and scheduling with advanced AI-powered workforce management solutions. Are your managers spending endless hours weekly on labor scheduling? Is your workforce often left short-staffed during busy periods? Do scheduling conflicts lead to increased employee turnover or absenteeism? With Reflexis Workforce Scheduler, which harnesses AI for effective management and encourages employee self-service, you can tackle these challenges and enhance your labor operations, giving your on-site staff more empowerment. The AI-optimized forecasting features enable managers to produce remarkably accurate labor forecasts and schedules without relying on guesswork. This cutting-edge Workforce Scheduler utilizes advanced algorithms to fuel a highly effective scheduling engine, allowing for the creation of schedules with just one click. The intuitive mobile-focused interface, paired with AI-driven automation, greatly minimizes the time managers invest in scheduling, leading to accurate labor forecasts that boost operational efficiency and employee morale. In addition, the system not only remedies existing challenges but also predicts future workforce requirements, ensuring even more effective labor management strategies for the long term. Ultimately, this comprehensive approach fosters a more responsive and adaptable workforce environment.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$2000.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

L3 Prime

Date Founded

2002

Company Location

Canada

Company Website

wisdomwfm.com

Company Facts

Organization Name

Reflexis Systems

Date Founded

2001

Company Location

United States

Company Website

www.reflexisinc.com/solutions/workforce-scheduler/

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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