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What is Wisdom WFM?

Wisdom WFM stands out as the most dependable and user-friendly method for effectively managing your workforce. With this system, you can effortlessly achieve agent satisfaction, minimize wait times, and enhance overall productivity. As a pioneer in AI-driven Workforce Management, Wisdom WFM was the first to leverage actual data for accurate forecasting and remains the sole provider with this unique capability. The platform employs an advanced AI solution that meticulously examines every transaction detail, enabling it to predict and schedule communications across chat, phone, and email. This all-encompassing solution has consistently demonstrated its ability to lower wait times, decrease customer complaints, and elevate the job satisfaction of your front-line employees, ultimately fostering a more efficient work environment. By choosing Wisdom WFM, you not only optimize workforce management but also contribute to a positive organizational culture.

What is SMMware?

SMMware integrates a variety of functionalities into a comprehensive software solution that effectively addresses the needs of both Sales and Operations. This unified system reduces the necessity for numerous integrations, thereby minimizing potential complications and lowering costs. Traditionally, it has been advised to utilize multiple specialized services that each tackle different operational elements, such as monitoring hours worked. Importantly, SMMware is designed for mobile accessibility, supporting both smartphones and tablets across iPhone and Android platforms. The software allows for the scheduling of various event types, and it can automatically pull in useful information like addresses by tagging events appropriately. In addition, SMMware facilitates SMS notifications to team members regarding any changes to events, ensuring that everyone remains updated without incurring additional costs. Users have the flexibility to color-code their calendar with a customizable key at the bottom, allowing them to modify both the labels and colors of each 'tag', which further improves the user experience. This capability not only streamlines operations but also fosters better communication and organization within your team, ultimately leading to enhanced productivity. By utilizing SMMware, teams can achieve a more cohesive workflow that supports their diverse operational needs.

Media

Media

Integrations Supported

Google Calendar
Mailchimp
QuickBooks Online

Integrations Supported

Google Calendar
Mailchimp
QuickBooks Online

API Availability

Has API

API Availability

Has API

Pricing Information

$2000.00/month/user
Free Trial Offered?
Free Version

Pricing Information

$45 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

L3 Prime

Date Founded

2002

Company Location

Canada

Company Website

wisdomwfm.com

Company Facts

Organization Name

SMMware

Company Location

United States

Company Website

www.smmware.com

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Billing and Invoicing

Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

Business Management

Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Time and Expense

Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project

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