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What is Wisdom WFM?

Wisdom WFM stands out as the most dependable and user-friendly method for effectively managing your workforce. With this system, you can effortlessly achieve agent satisfaction, minimize wait times, and enhance overall productivity. As a pioneer in AI-driven Workforce Management, Wisdom WFM was the first to leverage actual data for accurate forecasting and remains the sole provider with this unique capability. The platform employs an advanced AI solution that meticulously examines every transaction detail, enabling it to predict and schedule communications across chat, phone, and email. This all-encompassing solution has consistently demonstrated its ability to lower wait times, decrease customer complaints, and elevate the job satisfaction of your front-line employees, ultimately fostering a more efficient work environment. By choosing Wisdom WFM, you not only optimize workforce management but also contribute to a positive organizational culture.

What is SMMware?

SMMware integrates a variety of functionalities into a comprehensive software solution that effectively addresses the needs of both Sales and Operations. This unified system reduces the necessity for numerous integrations, thereby minimizing potential complications and lowering costs. Traditionally, it has been advised to utilize multiple specialized services that each tackle different operational elements, such as monitoring hours worked. Importantly, SMMware is designed for mobile accessibility, supporting both smartphones and tablets across iPhone and Android platforms. The software allows for the scheduling of various event types, and it can automatically pull in useful information like addresses by tagging events appropriately. In addition, SMMware facilitates SMS notifications to team members regarding any changes to events, ensuring that everyone remains updated without incurring additional costs. Users have the flexibility to color-code their calendar with a customizable key at the bottom, allowing them to modify both the labels and colors of each 'tag', which further improves the user experience. This capability not only streamlines operations but also fosters better communication and organization within your team, ultimately leading to enhanced productivity. By utilizing SMMware, teams can achieve a more cohesive workflow that supports their diverse operational needs.

Media

Media

Integrations Supported

Integrations Supported

Google Calendar
Mailchimp
QuickBooks Online

API Availability

API Availability

Pricing Information

$2000.00/month/user

Pricing Information

$45 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

L3 Prime

Date Founded

2002

Company Location

Canada

Company Website

wisdomwfm.com

Company Facts

Organization Name

SMMware

Company Location

United States

Company Website

www.smmware.com

Categories and Features

Workforce Management

Budgeting & Forecasting
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Billing and Invoicing

Contact Database
Online Invoicing

Employee Scheduling

Not specified

Time and Expense

Not specified

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