Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
Alternatives to Consider
-
ServoDeskDiscover user-friendly, highly-rated Help Desk software designed for service teams aiming to maximize efficiency with limited resources. Simplisys Service Desk delivers adaptable solutions suitable for support teams of various sizes. - Handle multiple communication channels through a single interface. - Access to tickets is controlled based on roles. - Automatic ticket creation and acknowledgment via email integration. - Comprehensive reporting tools paired with interactive dashboards. - A customer portal tailored to specific roles. - Easy-to-implement business rules and workflows to facilitate automation. - APIs available for seamless integration with external software. We pride ourselves on exceptional support and industry-leading service. Instead of sifting through countless online resources, reach out to us directly for assistance. Our dedicated team is ready to help streamline your support processes further.
-
ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
-
FreshserviceIf you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.
-
ManageEngine ADManager PlusADManager Plus is a user-friendly management and reporting solution for Windows Active Directory (AD) that assists both AD administrators and help desk staff in their everyday operations. Featuring a centralized and intuitive web-based interface, this software simplifies complex operations like bulk user account management and the delegation of role-based access to help desk agents. Additionally, it produces an extensive array of AD reports that are crucial for meeting compliance audit requirements. The tool also offers mobile applications, allowing AD professionals to manage user tasks conveniently from their mobile devices while on the move. This flexibility ensures that administrators can maintain productivity and oversight, regardless of their location.
-
FlexwhereOrganizations focused on flexibility can benefit from the Flexwhere Workplace and Meeting Room Booking System for effective management of their office spaces and meeting rooms. Developed by Dutchview, this software caters to employees who do not have dedicated workstations. Flexwhere enables users to easily check the availability of meeting rooms and flexible workspaces, as well as the location of their colleagues. Accessing this information is convenient through various devices, including desktops, laptops, and screens. Additionally, the mobile app ensures that users can connect via smartphones or tablets. As the trend of flexible workplaces gains momentum, it opens up a range of opportunities while also prompting inquiries such as, "How do I locate an available workspace?", "Where can I find my colleague?", and "Is there a meeting room available on this floor?" The Flexwhere Meeting Room Booking System effectively addresses these queries, making it an excellent tool to facilitate the shift towards a more adaptable working environment. This adaptability is essential for enhancing collaboration and productivity in contemporary work settings.
-
TeamDeskTeamDesk is the leading AI-enhanced Low-Code database platform for creating powerful and flexible web-based databases with AI assisted development and AI-enhanced data analysis. TeamDesk provides: AI-Assisted Development AI-enhanced Data Analysis API, Web hooks, Zapier unlimited data storage, records, tables and fields TeamDesk stands out as a premier low-code platform renowned for enabling users to effortlessly create robust web-based databases without any coding expertise required. Recognized by TechRadar as the top database platform of the year, TeamDesk offers innovative features, including Artificial Intelligence and ready-made solutions that facilitate swift online database development. Entrepreneurs and citizen developers can leverage AI capabilities to design tailored databases that align perfectly with their industry-specific workflows, enhancing the organization of business information. The online database software from TeamDesk is designed to be fully scalable and customizable, effectively addressing the dynamic needs of its customers. TeamDesk's offerings include integration with AI, API access, web hooks, and Zapier compatibility, along with unlimited data storage and the ability to create as many records and tables as necessary, all provided for a low flat fee. Additionally, users benefit from a complimentary trial period and unlimited support at no extra cost. Catering to businesses of all sizes, from small startups to large enterprises, TeamDesk ensures that scalability is a fundamental aspect of its service, allowing businesses to grow and adapt to new models seamlessly. Moreover, the Enterprise Edition comes equipped with features such as custom domain support, white labeling, SSO via SAML2, and centralized security management for unlimited databases, ensuring comprehensive solutions for complex business needs.
-
ClearoomsClearooms offers a comprehensive solution for managing your hybrid work environment. With Clearooms, you can effortlessly handle bookings for hot desks and meeting spaces, enabling a flexible and secure workplace for companies of any size. Our pricing structure is determined by the specific desks or rooms you wish to manage, rather than the total employee count, making it cost-effective and adaptable. Whether you need to oversee a single set of desks or just a couple of meeting rooms, Clearooms provides ample options for maximizing savings through our tiered pricing model. The intuitive traffic light system delivers real-time updates on the availability of desks and meeting spaces, while our detailed reports offer valuable insights into usage patterns and efficiencies. Our dedicated support team is always ready to assist you promptly, ensuring a seamless experience for all users.
-
AteraAtera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!
-
OrangeHRM AdvancedElevate your HR strategy with OrangeHRM, a world-class HRMS designed to help you and your team shine as organizational heroes. Whether you are looking to automate routine processes or manage the end-to-end employee lifecycle, our platform provides the comprehensive tools necessary to drive success. Join the thousands of businesses worldwide currently transforming their operations with OrangeHRM. Built to scale with your ambition, our software supports everyone from emerging startups to multinational corporations. We simplify complex workflows through powerful management capabilities, including: -HR Administration -Employee Management -Reporting & Analytics -Mobile App -Recruitment -Onboarding -Request Desk -Leave Management -Time and Attendance -Roster -Performance Management -Career Development -Training -Surveys -Employee Voice -Discipline With flexible cloud and on-premise hosting options, OrangeHRM makes HR automation simple, secure, and effortlessly efficient.
-
deskbirdWhat is deskbird? Deskbird is an innovative application designed to simplify hybrid work by reducing costs, optimizing office spaces, enhancing productivity, and promoting team collaboration, all through a user-friendly interface. What sets deskbird apart from others? 📱 Comprehensive solution: one seamless app for desk reservations and scheduling, eliminating the need for multiple tools. ✅ Exceptionally user-friendly: with an intuitive design that requires no training—so straightforward that even a child can navigate it. 💪 Effective yet straightforward: it offers advanced analytics, AI capabilities, and resource booking features without unnecessary complexity. 🤝 Team-oriented: allows users to see when their colleagues are available, making teamwork seamless and efficient. 🔧 Customizable: compatible with over 200 integrations, including MS Teams, Outlook, and Slack. How does deskbird compare to its competitors? We are shaping the future of office environments through our unique selling propositions: 1. Intelligent resource management: a single tool for desk and resource reservations, minimizing administrative burdens while maximizing spatial utilization. 2. Extensive integrations: capable of interfacing with more than 200 applications, such as MS Teams, Outlook, or Slack, and our Open API provides the flexibility to meet custom requirements. 3. Effortless scalability: whether you're overseeing 50 or 5,000 employees, deskbird adjusts to evolving workplace demands with real-time user provisioning (SCIM)—all achievable without any training, ensuring a smooth transition for all users. Additionally, our platform continues to evolve, adapting to new workplace trends and requirements over time.
What is WonderDesk?
WonderDesk is a fully automated help desk software that can be accessed online without any hassle. It runs on a Perl CGI script that is easy to set up on your web server. This software greatly enhances the relationship between your business and its clients, ensuring that your processes remain streamlined and efficient. Customers and support technicians do not need to install any additional software since the platform is entirely web-based. By substituting your typical support email link with WonderDesk, you can clear out the clutter in your email inbox and reduce the chances of missing support requests. The features of WonderDesk are tailored to foster customer satisfaction for numerous reasons. Each time a support request is made, customers receive prompt email updates throughout the entire process. They have the flexibility to log in whenever it suits them to monitor the status of their requests or make any necessary adjustments. Furthermore, they can communicate directly with the technician responsible for their case, creating a more tailored support experience. This high level of communication and transparency not only increases customer satisfaction but also builds their trust in your support team, leading to stronger client relationships overall. Ultimately, WonderDesk serves as an invaluable tool for any business aiming to enhance their customer service capabilities.
What is DiamanteDesk?
U.S. businesses are facing an enormous annual loss of $62 billion due to poor customer service, even as consumer expectations continue to escalate. To maintain their competitive edge, companies must act quickly and provide personalized services that align with these evolving requirements. While various help-desk solutions aim to improve customer support, those with distinctive business processes often struggle to modify these systems, as customization can be excessively costly or even impossible with many available options. Our method utilizes Open Source technology to guarantee full customization and flexibility; it's similar to constructing with Lego blocks, allowing for seamless integration of your unique business logic. DiamanteDesk was designed with the goal of empowering organizations to offer limitless customer support, enabling them to function without restrictions and establish their own benchmarks. With DiamanteDesk, clients can implement the specific support features they need, rather than being limited by the constraints of traditional platforms. This level of adaptability not only encourages innovation but also significantly boosts customer satisfaction and loyalty. Ultimately, by prioritizing tailored solutions, businesses can transform the customer experience and drive long-term success.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$499.00
Free Trial Offered?
Free Version
Pricing Information
$49 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Web Wonderland
Company Location
United States
Company Website
www.wonderdesk.com
Company Facts
Organization Name
Eltrino
Date Founded
2011
Company Location
Ukraine
Company Website
eltrino.com/services/customer-support
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management