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What is Word of Tour?

Word of Tour is an all-encompassing tool for managing reviews, tailored specifically for the tour and activity sector. This innovative software simplifies the collection and oversight of reviews from various platforms, including Google, Tripadvisor, GetYourGuide, and Viator. Users can create personalized, printable QR cards for individual tours, enabling guests to choose their desired review site, while tracking codes allow operators to monitor scans and review engagement effectively. The platform's shared inbox aggregates review notifications, prioritizing urgent issues, and provides suggested responses in the guest's primary language for staff consideration and publication. Furthermore, operators are alerted to any reviews rated three stars or lower, as well as comments mentioning safety concerns or refund inquiries, ensuring prompt attention. Monthly analytical reports deliver valuable insights into review trends, detailing metrics such as the total reviews per platform, average ratings, response times, QR code scans, and projected booking ranges. Ultimately, this powerful tool equips operators with the means to bolster their online reputation and enhance the overall guest experience through proficient review management. By utilizing this software, businesses can foster stronger relationships with customers and identify areas for improvement in their services.

What is Drumroll?

Drumroll acts as a comprehensive solution for overseeing customer reviews and boosting local presence, specifically tailored for service-based businesses that operate with mobile teams. Technicians can leverage NFC tap cards or unique QR codes to solicit reviews from customers, and after service completion, automated messages via text and email are dispatched to invite feedback. Moreover, the platform includes AI-powered writing support that assists clients in articulating their thoughts about both the service and its location; these reviews are associated with individual team members and can be tracked through a leaderboard system that incentivizes performance. In addition, Drumroll converts job-related images into draft posts that showcase the completed work and the area served, allowing business owners to review and publish these on platforms such as Google Business Profile, Facebook, Instagram, and their own websites. The AI-enhanced search functionality keeps track of brand mentions across multiple channels, performs continuous visibility evaluations, and supports the creation of location-specific content. This all-encompassing tool proves especially advantageous for sectors like pest control, pool maintenance, exterior cleaning, HVAC services, and plumbing, ensuring a vibrant online presence while effectively managing customer insights. It also encourages service providers to actively engage with their clients, fostering a stronger connection and trust within the community.

Media

No images available

Media

No images available

Integrations Supported

Integrations Supported

Facebook
Google Business Profile
Instagram
JobNimbus
Pool Brain
WordPress
Zapier

API Availability

API Availability

Pricing Information

$49/month
Free Trial Offered?

Pricing Information

$250/month
The current site presents Drumroll, Local, Growth, and Dominance tiers and states there is no annual contract.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Word of Tour

Date Founded

2026

Company Website

wordoftour.com

Company Facts

Organization Name

Drumroll Reviews

Date Founded

2023

Company Location

United States

Company Website

trydrumroll.com

Categories and Features

Review Management

Not specified

Categories and Features

Review Management

Not specified

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