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What is WorkForce Suite?

The WorkForce Suite by WorkForce Software represents a state-of-the-art, mobile-centric, and cloud-based solution aimed at contemporary workforce management, featuring seamless integration for employee communication and team collaboration. This innovative suite is essential for global companies aiming to optimize labor management, maintain compliance, elevate operational efficiency, and cultivate a workforce that is both engaged and flexible. With its all-encompassing offerings, the WorkForce Suite streamlines the administration and enhancement of workforce operations, encompassing the management of time and attendance, scheduling for diverse teams, forecasting labor requirements, monitoring absences and leaves, assigning tasks, analyzing workforce metrics, managing employee fatigue, providing a workplace digital assistant, enabling self-service for employees, organizing shift schedules, and enhancing communication and cooperation among staff, all while capturing employee insights and delivering concise training modules. Additionally, the suite empowers organizations to adapt quickly to changing workforce dynamics, ensuring that they remain competitive in a rapidly evolving market.

What is Globitel Workforce Management (WFM)?

Organizations can gain valuable insights into their agents' activities and the techniques employed to execute those tasks. Globitel’s Workforce Management software offers a sophisticated suite of tools aimed at improving productivity within call center environments while also enabling real-time compliance monitoring. This is achieved through the strategic optimization of workforce resources via accurate forecasting, resulting in the development of more efficient schedules. By aligning the availability of skilled agents with anticipated traffic patterns throughout the day, this method not only guarantees that service levels are upheld but also reduces underutilization, thus enhancing overall efficiency and ensuring agent satisfaction. In addition, Globitel's Workforce Management software features advanced modules designed for smarter workforce management, which include essential functions like scheduling, forecasting, real-time monitoring, and oversight of key operational metrics such as call volumes, handling times, and agent shifts. Moreover, the program's adaptability facilitates quick adjustments to meet varying demand, enabling call centers to respond effectively to any changes in circumstances. This comprehensive approach ultimately supports the continuous improvement of operational performance and service quality.

Media

Media

Integrations Supported

SAP SuccessFactors
Workday Extend

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

WorkForce Software

Date Founded

1999

Company Location

United States

Company Website

www.workforcesoftware.com

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com/workforce-management/

Categories and Features

Attendance Tracking

Not specified

Employee Engagement

Not specified

Employee Scheduling

Not specified

Fatigue Management

Not specified

Scheduling

Not specified

Task Management

Not specified

Time & Attendance

Not specified

Time Clock

Not specified

Time Tracking

Not specified

Workforce Management

Budgeting & Forecasting
Contractor Management
Labor Projection
Scheduling
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Budgeting & Forecasting
Employee Lifecycle Management
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance

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