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What is WorkStep?
Quickly address your staffing needs by directly hiring from the WorkStep talent network, prioritizing retention strategies. Move away from dependency on agencies and job boards to connect directly with candidates who will ensure your supply chain runs smoothly and efficiently. Improve the retention of your hourly workforce by leveraging real-time feedback, industry benchmarks, and actionable insights. Enjoy the benefits of fully automated communication, tailored for individual and group outreach, featuring pre-filled and customizable surveys that collect both structured and open-ended feedback. This feedback is conveniently delivered to employees' mobile devices during key milestones, enabling you to track workforce satisfaction over time effectively. Uncover trends and essential factors that impact retention across different roles and locations while comparing your performance to industry benchmarks. Take a proactive approach to identify and address potential challenges before they disrupt your operations, and motivate employees to share more insights by providing anonymous follow-up opportunities. Moreover, perform custom analyses to gain a deeper understanding of what truly resonates with your team, fostering a more engaged and stable workforce. Ultimately, by implementing these strategies, you will create an environment that not only attracts talent but also retains it, ensuring long-term organizational success.
What is Happ EX Platform?
A successful Customer Experience program transcends just achieving short-term financial benefits; it is integral to strategic planning and long-lasting efforts that ultimately yield higher returns on investment. By leveraging Happ, businesses can effectively evaluate the critical customer experiences that foster loyalty, enhance employee satisfaction, and stimulate revenue growth. The management of customer experiences is vital for boosting overall business effectiveness. Understanding your customers' preferences and the elements that contribute to their satisfaction enables you to prioritize initiatives while reducing investment risks.
The HAPP platform for managing customer experiences boasts several impressive features, including digital surveys that can be distributed through various online channels to maximize user engagement. The process of collecting insights is fully automated, triggered by transactions and bolstered by easy integrations. Utilizing machine learning, the platform ensures that you pose the right questions to the appropriate customers at the most opportune times, significantly minimizing customer irritation and improving the survey experience. Furthermore, these features work in harmony to provide a streamlined experience that allows businesses to make informed decisions based on real-time feedback, ultimately contributing to sustainable growth and customer satisfaction.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$5 per user, per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
WorkStep
Date Founded
2017
Company Location
United States
Company Website
www.workstep.com
Company Facts
Organization Name
Happ Consulting Services
Date Founded
2015
Company Location
United Kingdom
Company Website
www.happcons.com
Categories and Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Recruiting
Assessments
Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Self Service Portal
Categories and Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys