Aisera Reviews & Ratings

Aisera

4.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 1 Rating

Total 4 out of 5 stars
ease 4 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 4 out of 5 stars

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What is Workativ?

Workativ serves as a cutting-edge AI Agent platform tailored for HR and IT departments, enabling the deployment of AI agents that efficiently respond to employee inquiries regarding topics such as PTO, benefits, and policies, while also managing automated processes like onboarding, offboarding, performance evaluations, and compliance workflows, alleviating the operational burden on your team. The platform boasts several powerful features designed to enhance your support and operational efficiency: • AI Agents capable of addressing employee questions in over 95 languages and performing actions within various HR and IT applications, such as verifying live PTO balances, resolving access issues, and submitting leave requests, all without requiring direct involvement from HR or IT personnel. These agents can be integrated into platforms like Slack and Microsoft Teams, among others. • AI Agents that autonomously execute repetitive HR and IT procedures, streamlining tasks like onboarding, offboarding, performance review cycles, benefits enrollment, and compliance training, ultimately increasing productivity and efficiency. Workativ seamlessly integrates with a wide array of systems, including Workday, UKG, ADP, BambooHR, and many more, supporting over 95 languages and allowing for deployment within days without the need for coding expertise. Additionally, Workativ prioritizes security, offering features such as SOC 2 Type II compliance, PII data protection, ISO 27001 certification, and adherence to GDPR and HIPAA regulations, ensuring that HR and IT teams have enterprise-grade security from the outset. Experience the benefits of Workativ by signing up for your free trial today and transforming the way your organization handles HR and IT inquiries.

What is Aisera?

Aisera is pioneering advancements in technology with a groundbreaking solution that transforms the landscape for both businesses and their clients. This innovative AI system delivers a tailored and anticipatory experience, automating support and operations across a variety of industries such as HR, IT, sales, and customer service. By enabling users with self-service capabilities akin to those found in consumer applications, Aisera empowers organizations to take charge of their processes. Furthermore, Aisera propels your transition toward a more efficient future through the dynamic potential of digitalization. By harnessing insights from user and service behavior, Aisera streamlines tasks, actions, and essential business functions. It also boasts seamless integration with major platforms, including Salesforce, Zendesk, and ServiceNow, and collaborates effectively with other industry leaders such as Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta. Ultimately, Aisera is not just enhancing operational efficiency; it is reshaping the way businesses connect and engage with their customers.

Media

Media

Integrations Supported

Freshdesk
Jira Service Management
Okta
Salesforce
ServiceNow
Zendesk
ADP Enterprise HR
Access PeopleHR
Auth0
Gusto
Microsoft Intune
Microsoft OneDrive
Microsoft SharePoint
Personio
UKG Pro
Vonage Business

Integrations Supported

Freshdesk
Jira Service Management
Okta
Salesforce
ServiceNow
Zendesk
Adobe Marketo Engage
Cherwell Software
Confluence
HubSpot Customer Platform

API Availability

API Availability

Pricing Information

$99/month
The essentials to get you and your team up and running. Experience the full power of Workativ with a 14-day trial.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Workativ

Date Founded

2019

Company Location

United States

Company Website

workativ.com

Company Facts

Organization Name

Aisera

Date Founded

2017

Company Location

United States

Company Website

aisera.com

Categories and Features

AI Agents

Not specified

Categories and Features

Agentic AI

Not specified

Agentic Orchestration

Not specified

AI Agents for HR

Not specified

AI Customer Service

Not specified

AI Gateways

Not specified

AI IT Agents

Not specified

AI Orchestration

Not specified

AI Tools

Not specified

AI Voice Agents

Not specified

AI-Powered ITSM Tools

Not specified

AIOps

Not specified

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Experience

Not specified

Customer Intelligence

Not specified

Customer Service

Not specified

Help Desk

Not specified

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Voice Bot

Not specified

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