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What is Workpro?

Workpro delivers everything you require and nothing extraneous, embodying the essence of effective case management. With capabilities to integrate seamlessly with web forms, social media platforms, and internal company systems, you can create, modify, and store correspondence directly within each case, all through an intuitive interface that is relied upon by many of the UK's top organizations. Ensuring a reliable and compliant approach to complaints management: Workpro offers a comprehensive solution designed to monitor and address every complaint effectively, providing you with insights into who is responsible for each task and the timeline involved through centralized dashboards accessible to your entire team. Elevate your HR capabilities beyond the basics: Streamline your workflow by automating processes, easily tracking timelines, and generating insightful reports, thereby ensuring that you maintain fairness in your dealings with employees consistently. Moreover, this comprehensive approach not only enhances efficiency but also fosters a transparent work environment.

What is ResolveCX?

ResolveCX is a cloud-based platform designed to streamline the management of customer complaints, inquiries, escalations, and incidents that impact customer satisfaction. It converts emails into tickets, maintains detailed records of customer interactions, and provides customizable workflows along with rules for ticket assignment and routing. The system also establishes service-level objectives, handles escalations, and features insightful dashboards and reporting tools for case management. With various plans available, AI capabilities enhance the platform by analyzing sentiment, categorizing cases, creating summaries, and suggesting potential responses. Teams benefit from collaboration across departments while interacting with customers through diverse channels such as web forms, live chat, WhatsApp, and social media. Tailored specifically for customer service and complaint resolution units in industries like financial services, telecommunications, and healthcare, ResolveCX integrates seamlessly with existing CRM, contact center, and service desk solutions without requiring those systems to be replaced. Offered as a Software as a Service (SaaS), the platform’s functionality and available channels vary based on the selected plan, allowing organizations to choose configurations that best suit their requirements. Moreover, ResolveCX’s adaptability empowers businesses to efficiently adjust and expand their customer service strategies as needed, ensuring they remain responsive to evolving customer expectations.

Media

Media

Integrations Supported

Oncore

Integrations Supported

8x8 Contact Center
Avaya Experience Platform
Five9
Genesys Cloud CX
NiCE CXone Mpower
Shopify
Webex Contact Center

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Workpro

Date Founded

1969

Company Location

United Kingdom

Company Website

www.workpro.com

Company Facts

Organization Name

CodeCones

Date Founded

2024

Company Location

United States

Company Website

resolvecx.global

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Self Service Portal

HR Case Management

Not specified

HR Employee File Management

Dashboard
Email Notifications
Regulatory Compliance
Search

Categories and Features

Complaint Management

Not specified

Popular Alternatives

Popular Alternatives

No Alternatives
Resolve Enterprise Reviews & Ratings

Resolve Enterprise

Resolve Software Group
4.0 out of 5 stars