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What is Workshop Software?

Effortlessly manageable and packed with features, our mechanical workshop software transforms your garage into a highly efficient profit-generating hub. Experience a free trial that requires no obligations or long-term contracts; start your journey at just $39.99 per month, with options suitable for everything from small shops to extensive multi-location operations. With seamless integration capabilities for leading accounting systems and platforms like CarFax, PartsTech, TireMetrix, TireConnect VV Garage, Pro Demand, MOTOR, and many others, you have all the tools you need at your fingertips. Our sales and support teams are available across North America and Australia, ensuring that customers worldwide can benefit from our solutions. Join the growing number of auto shops that are enhancing their operations through our innovative software.

What is RackNap?

The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.

Media

Media

Integrations Supported

MYOB
QuickBooks Online
QuickBooks Online Advanced
Sage Accounting
Xero

Integrations Supported

MYOB
QuickBooks Online
QuickBooks Online Advanced
Sage Accounting
Xero

API Availability

Has API

API Availability

Has API

Pricing Information

$59.99 per month
Free Trial Offered?
Free Version

Pricing Information

$49 user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Workshop Software

Date Founded

2013

Company Location

Australia

Company Website

workshopsoftware.com

Company Facts

Organization Name

RackNap

Date Founded

2016

Company Location

India

Company Website

www.racknap.com

Categories and Features

Auto Repair

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
VIN Lookup
Vehicle Tracking
Work Order Management

Marine

Accounting Management
Ballast Table
Barcodes
Boat Maintenance
Manufacturing/Supplier Pricebooks
Marina Management
Maritime Crew Management
Routing
Scheduling
Storage Management

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

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