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What is Worksoft Process Intelligence?

Gain unique insights designed to elevate your process optimization by utilizing in-depth analyses of your automated process mining, discovery, and documentation data. This goal resonates with organizations worldwide. Automation is a key strategy in achieving this aim; however, understanding which tasks to automate and when is essential to fully realize the benefits of techniques such as robotic process automation. Worksoft's Process Intelligence offers remarkable insights by merging information from process discovery, test automation, and other relevant sources, creating a cohesive perspective on your operations along with actionable recommendations to inform your strategic choices. With Worksoft's Process Intelligence, you obtain practical insights that allow you to swiftly and effectively leverage the benefits of process automation. The Worksoft Process Intelligence dashboard leverages artificial intelligence and machine learning to integrate a variety of data from numerous sources and variations, providing a thorough overview of your entire process ecosystem. This pioneering method equips organizations with the ability to make well-informed decisions that enhance efficiency and foster ongoing improvement, ultimately contributing to their long-term success. By embracing these insights, companies can stay ahead in a competitive landscape.

What is Swish.ai?

Introducing an innovative hyperautomation platform that flawlessly integrates with existing ITSM tools to deliver insights and actions in real-time, significantly speeding up ticket resolution and reducing costs. The Swish.ai hyperautomation platform excels in analyzing and automating workflows while also forecasting the best possible actions to ensure that issues are promptly assigned to the right agent. By evaluating your historical ITSM ticket data, this platform develops adaptive AI models that evolve to capture insights relevant to your specific environment. Its patented technology goes beyond conventional natural language processing by understanding the unique terminology of your organization, which enhances the clarity of each ticket's underlying issue and accurately identifies the next best action as it occurs. Once tickets are categorized accurately, the platform utilizes additional real-time data points to direct them to the most qualified agents. In addition, we provide extensive reference materials to equip agents with the necessary tools to resolve tickets efficiently, preventing unnecessary delays or redirection. This comprehensive approach not only optimizes operational processes but also enables agents to excel in their roles, ultimately leading to improved customer satisfaction and operational efficiency. By harnessing the power of advanced technology, Swish.ai positions itself as a game-changer in the ITSM landscape.

Media

Media

Integrations Supported

Azure DevOps Server
BMC Helix Digital Workplace
CA Flowdock
Datadog
GitHub
Jira
Salesforce
ServiceNow
Skilling
Splunk Cloud Platform

Integrations Supported

Azure DevOps Server
BMC Helix Digital Workplace
CA Flowdock
Datadog
GitHub
Jira
Salesforce
ServiceNow
Skilling
Splunk Cloud Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Worksoft

Date Founded

1998

Company Location

United States

Company Website

www.worksoft.com/process-intelligence

Company Facts

Organization Name

Swish.ai

Date Founded

2017

Company Location

Israel

Company Website

swish.ai/

Categories and Features

Categories and Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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