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What is Wortal CRM?

Leverage the power of Wortal CRM, acclaimed as the premier CRM software and the foremost CRM solution in India. Revolutionize your business processes, improve your workflows, and achieve unprecedented success. Sign up today to refine your sales tactics and cultivate more meaningful relationships with your clients. Experience the advantages of seamless business operations, enhance your customer engagement, and drive your growth with our state-of-the-art customer relationship management solution, regarded as the best CRM software in India. This advanced tool is crafted to elevate your team's capabilities and maximize your overall efficiency, ensuring that you stay ahead in a competitive market.

What is TeamSupport?

Established in 2008 by a group of professionals specializing in customer support, TeamSupport has developed its ticketing and live chat solutions based on the principle that customers are essential to any business's success. Throughout the past twenty years, we have evolved with our clients, providing cutting-edge solutions designed to enhance their workflows, improve efficiency, and ultimately ensure high customer satisfaction rates. Our commitment to innovation is reflected in our ongoing integration of new AI and automation features, which enable support agents to reduce time spent on repetitive tasks. This focus allows them to dedicate more energy to nurturing robust customer relationships, fostering business growth and sustainability for the long term. As technology continues to advance, we remain dedicated to empowering our clients through strategic enhancements in their support processes.

Media

Media

Integrations Supported

ClicData
Customer Thermometer
Cx Moments
Gmail
Highrise
Jira
Jira Work Management
Joomla!
Mailchimp
Microsoft 365
Nicereply
Oracle CRM On Demand
Oracle Cloud CX
RingCentral RingEX
Slack
SurveyMonkey
Visual Studio
Weebly
WordPress
Zapier

Integrations Supported

ClicData
Customer Thermometer
Cx Moments
Gmail
Highrise
Jira
Jira Work Management
Joomla!
Mailchimp
Microsoft 365
Nicereply
Oracle CRM On Demand
Oracle Cloud CX
RingCentral RingEX
Slack
SurveyMonkey
Visual Studio
Weebly
WordPress
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$50.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Wortal

Date Founded

2022

Company Location

India

Company Website

wortal.co

Company Facts

Organization Name

TeamSupport LLC

Date Founded

2009

Company Location

United States

Company Website

www.teamsupport.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

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