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What is X1 Enterprise?

X1 Enterprise is a unified platform for enterprise search, AI-powered analysis, eDiscovery, compliance, investigations, and information governance. Powered by X1's patented distributed micro-indexing technology, X1 Brings AI to the Data—Not Data to the Intelligence™, executing AI directly where enterprise data resides without moving or copying sensitive information. Organizations use X1 Enterprise to support their most critical workflows: eDiscovery: Perform index-in-place early case assessment, identify responsive data, and execute targeted collections before exporting a single document. Risk & Compliance: Discover and remediate sensitive information across PCI, PII, privacy, and regulatory requirements. InfoSec & Investigations: Accelerate insider threat investigations, incident response, and forensic analysis across Microsoft 365, endpoints, and cloud data. Information Governance: Improve records management, data mapping, M&A due diligence, and data separation while reducing infrastructure costs and unnecessary data movement. One platform. One architecture. Enterprise intelligence across distributed data.

What is SearchUnify?

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

Media

Media

Integrations Supported

Dropbox
Microsoft Teams
Aha!
Apache Solr
Docebo
Jive
Joomla!
Microsoft Azure
Microsoft OneDrive
Microsoft Outlook
MindTouch
Moodle
Salesforce
Seismic
Skilljar
Slack
Soapbox
Thought Industries
Vidyard
Vimeo

Integrations Supported

Dropbox
Microsoft Teams
Aha!
Apache Solr
Docebo
Jive
Joomla!
Microsoft Azure
Microsoft OneDrive
Microsoft Outlook
MindTouch
Moodle
Salesforce
Seismic
Skilljar
Slack
Soapbox
Thought Industries
Vidyard
Vimeo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Contact us for more information.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

X1

Date Founded

2003

Company Location

United States

Company Website

www.x1.com/solutions/x1-enterprise-platform/

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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