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What is X2CRM?

Enhance customer journeys by refining processes and improving interactions. X2CRM provides businesses with the flexibility and control they need through a comprehensive, secure, and customizable CRM solution. This enterprise-grade platform includes essential features like Customer Relationship Management, Marketing Automation, and Workflow, covering all aspects of customer engagement. By centralizing these components into one streamlined system, organizations can break down data barriers and significantly improve their relationships with customers. With more than 20 modules available for selection, X2CRM ensures that businesses can create a cohesive experience tailored to their specific needs, offering a complete perspective on the customer journey. Each communication touchpoint can be customized and automated, guaranteeing a uniform approach across various interactions, such as emails, in-person meetings, website visits, phone conversations, events, chats, and more. In doing so, X2CRM not only enables companies to deepen their connections with customers but also contributes to increased overall satisfaction and loyalty. Ultimately, this powerful platform helps businesses thrive in a competitive landscape by prioritizing customer-centric strategies.

What is BSI CX?

BSI CX integrates marketing, sales, and service to help you discover, acquire, maintain, and comprehend your customers. You can create, implement, and enhance ideal customer journeys that are tailored and coordinated across various departments. Every interaction is personalized for each client, ensuring a cohesive experience at all points of contact. With full automation in place, BSI guarantees remarkable and emotionally resonant experiences. This innovative approach to customer management is achievable at every stage of the customer journey. Your clients will have the opportunity to express where they are in their lives, as daily life serves as the most effective trigger for engagement. Utilizing BSI's trigger-based methodology, you can swiftly react to significant life events and share the most relevant narratives with your customers, enhancing their overall experience. This commitment to understanding customer needs allows businesses to foster deeper connections and loyalty.

Media

Media

Integrations Supported

FlowUp

Integrations Supported

FlowUp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

X2Engine

Company Location

United States

Company Website

reference.x2crm.com

Company Facts

Organization Name

BSI Business Systems Integration AG

Date Founded

1996

Company Location

Switzerland

Company Website

www.bsi-software.com/en/cx

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

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