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What is X2CRM?

Enhance customer journeys by refining processes and improving interactions. X2CRM provides businesses with the flexibility and control they need through a comprehensive, secure, and customizable CRM solution. This enterprise-grade platform includes essential features like Customer Relationship Management, Marketing Automation, and Workflow, covering all aspects of customer engagement. By centralizing these components into one streamlined system, organizations can break down data barriers and significantly improve their relationships with customers. With more than 20 modules available for selection, X2CRM ensures that businesses can create a cohesive experience tailored to their specific needs, offering a complete perspective on the customer journey. Each communication touchpoint can be customized and automated, guaranteeing a uniform approach across various interactions, such as emails, in-person meetings, website visits, phone conversations, events, chats, and more. In doing so, X2CRM not only enables companies to deepen their connections with customers but also contributes to increased overall satisfaction and loyalty. Ultimately, this powerful platform helps businesses thrive in a competitive landscape by prioritizing customer-centric strategies.

What is Microsoft Customer Experience Platform?

Elevate your comprehension of customer behavior by utilizing the cutting-edge Microsoft Customer Experience Platform. When data is disjointed, it can create barriers that prevent you from gaining a holistic view of your customers and can impede the formation of lasting connections. Learn how to gather critical insights that are essential for your success. By harnessing the capabilities of your customer data, you can design tailored experiences that truly connect with your audience. Choose a platform that allows you to efficiently handle your customer information, leading to more relevant interactions and deeper engagement. Communicate with your customers on your own terms while ensuring you retain complete oversight of your data. Predict their needs to deliver the best content through the right channels at the perfect moment. By leveraging AI-driven pathways, you can guarantee smooth customer experiences at every touchpoint. Integrate transactional, behavioral, and demographic data in real-time to create an in-depth, 360-degree view of your clientele, which results in actionable insights that propel your business onward. This holistic strategy not only boosts customer satisfaction but also fortifies the loyalty of your brand while opening avenues for future growth. Ultimately, investing in a unified customer experience can transform the way you interact with your clients, leading to a more robust and thriving business model.

Media

Media

Integrations Supported

Azure Synapse Analytics
FlowUp
Microsoft Advertising
Microsoft Clarity
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
Microsoft Purview

Integrations Supported

Azure Synapse Analytics
FlowUp
Microsoft Advertising
Microsoft Clarity
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
Microsoft Purview

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

X2Engine

Company Location

United States

Company Website

reference.x2crm.com

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

www.microsoft.com/en-us/industry/customer-experience-platform

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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