XRM System vs. At-Bay

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

eBuyerAssist by Eyvo is a powerful, cloud-native procurement platform built to scale with organizations of any size, in any industry. Its modular architecture simplifies the entire procure-to-pay cycle—from requisition to fulfillment—while adapting to your unique workflows. Packed with robust features for sourcing, supplier management, inventory control, contract oversight, and warehouse coordination, eBuyerAssist centralizes all procurement operations into one intuitive system. Additional capabilities include purchase order automation, multi-level approval routing, budgeting, invoice matching, asset tracking, vendor credit checks, and supplier risk analysis. Whether you're aiming to reduce costs, improve compliance, or streamline operations, eBuyerAssist equips your team with real-time visibility and actionable insights—driving smarter decisions and stronger procurement performance across your organization.

Manage Every Purchase & Payment in One Place Order.co centralizes purchasing across all your vendors. Teams can shop from a customized catalog, submit orders for approval, and let the platform handle the rest. From logging into vendor sites and placing e-commerce orders on your behalf to generating compliant POs and reconciling invoices, Order.co eliminates manual tasks and ensures that every purchase is compliant, trackable, and on budget. Unlock 5-8% cashback rewards with AI-Powered Sourcing Order.co’s AI sourcing scans thousands of vendor data points — such as pricing, delivery speed, reliability, and more — to identify the best-fit supplier for each purchase automatically. Tap into a network of 15,000+ suppliers, access exclusive discounts, and proactively respond to shifting market conditions like price swings and tariff changes. Most customers save 5–10% in categories like maintenance and office supplies. Simplify Invoice Management & Automate Payments Reduce invoice processing time by over 80% with automated coding, 3-way matching, and reconciliation. Sync directly with QuickBooks Online, Sage Intacct, NetSuite, and more to pay on your terms and close your books faster, with fewer errors. Plus, unlock more float than traditional credit cards or card-based spend management solutions. Control Spend Without Slowing Teams Down Set granular approval workflows and custom budgets by user, location, or GL code. Order.co ensures teams stay compliant, even when ordering from e-commerce sites, while flagging fulfillment risks or delays, suggesting smarter alternatives automatically. Gain Real-Time Spend Insights & Forecast with Confidence Track spend as it happens. Get a real-time view of spend by department, vendor, or location. Evaluate supplier performance and forecast with predictive insights that help your business stay ahead of change.

More than 1,000 organizations globally rely on Resolver’s software for security, risk management, and compliance. This includes a diverse range of sectors such as healthcare, educational institutions, and vital infrastructure entities like airports, utility companies, manufacturers, hospitality businesses, technology firms, financial services, and retail outlets. For those in leadership roles focused on security and risk management seeking innovative methods to handle incidents and mitigate risks, Resolver offers a pathway to transition from merely addressing incidents to gaining valuable insights. With its comprehensive solutions, Resolver empowers organizations to enhance their overall risk management strategies effectively.

Crelate is a sophisticated recruitment platform that combines an Applicant Tracking System with a Recruitment CRM, tailored for both internal corporate recruiters and staffing agencies. Featuring AI-driven Co-Pilot and Real Recruiter Intelligence, it optimizes hiring processes, empowering recruiters to effectively match talent with job openings by utilizing smart analytics and robust management resources. This innovative approach not only simplifies recruitment but also improves overall efficiency in the hiring landscape.

Logility presents a holistic, AI-driven approach to supply chain management that aims to boost both operational efficiency and strategic decision-making. Its Decision Intelligence platform seamlessly combines demand planning, inventory management, supplier oversight, and order fulfillment into one cohesive system. With advanced AI features, including the Logility Expert Advisor (LEA), the platform equips supply chain professionals with immediate insights and actionable recommendations, facilitating quicker and more informed decisions. Tailored for scalability, Logility delivers comprehensive supply chain solutions that assist organizations in managing complexities and uncertainties, all while enhancing overall performance. As businesses continue to evolve, having such a robust system becomes essential for maintaining a competitive edge.

For more than five decades, Jesta I.S. has established itself as a prominent player in the enterprise software solutions market, catering to a diverse clientele that includes retailers, etailers, wholesalers, and manufacturers, particularly in the apparel and footwear sectors. Their flagship product, the Vision Suite, is a cloud-native platform meticulously designed to enhance both back-end and front-end supply chain processes. It encompasses a wide range of functionalities, from trade and product management to merchandising and point of sale systems. By eliminating the challenges posed by fragmented applications, it offers real-time insights into inventory across the enterprise, orders from various channels, and data from AI-powered customer relationship management systems. Furthermore, the platform accommodates multiple brands, currencies, and languages, enabling businesses to deliver cohesive omnichannel shopping experiences that meet modern consumer demands. This adaptability ensures that clients can maintain competitiveness in an ever-evolving market landscape.

Intelex provides an integrated software solution designed to manage Environmental, Health, Safety, and Quality (EHSQ) initiatives effectively. Its versatile platform is engineered to gather, control, and analyze EHS and Quality data in a comprehensive manner. This solution is accessible on any device, aligning perfectly with the demands of your workplace. Utilizing Intelex allows your organization to: Enhance the results of your EHSQ program by overseeing workflows for improved performance and control. Identify trends and behaviors through effective goal-setting to enrich insights and enhance decision-making within your EHSQ framework. Reduce incidents and minimize administrative burdens by adeptly supervising, managing, refining, and deriving insights from your safety data with our user-friendly safety software. Streamline the management and reporting of air, water, and waste emissions while overseeing environmental outputs to achieve sustainability goals. Encourage continuous quality improvements by effortlessly recording and tracking all instances of nonconformity within a centralized, web-based system, allowing for trend analysis across multiple departments or locations. Intelex also aids in navigating compliance with global standards and regulations like OSHA, WCB, ISO 45001, EPA, and ISO, fostering a culture of safety and accountability within your organization. By leveraging these tools, companies can not only comply with regulations but also drive long-term growth and sustainability.

The SBS QMS Suite is composed of five interrelated software modules designed to enhance Quality compliance efficiency. 1) The SBS Quality Database includes tools for managing CAPA and 8D corrective actions, overseeing nonconformance issues, conducting risk analyses such as FMEA and SWOT, handling various audit management needs, and ensuring Environmental Health and Safety (EHS/HSE) compliance. 2) SBS Ground Control focuses on managing employee training through a Learning Management System (LMS), offering self-paced training options, and providing document control features. 3) SBS Asset Tracking Database oversees calibrated equipment, preventive maintenance schedules, and comprehensive asset inventory management. 4) The SBS Inspection Database captures and records inspection data for incoming materials, in-process checks, and final product assessments, allowing for the generation of real-time SPC charts, development of inspection and control plans, and archiving data for future statistical evaluations. 5) The SBS Vendor Management maintains an approved vendor list (AVL), formulates vendor qualification plans, and tracks the qualification history of suppliers. Each of these modules may be purchased individually or in any combination to meet your needs. On-premise and cloud-based options are available. Free demos are available for download or contact us for a cloud-based demo.

WaitWell is a comprehensive, enterprise-ready platform for queue management and appointment scheduling, designed to streamline operations, enhance efficiency, and deliver exceptional customer experiences. Organizations can effortlessly manage walk-ins, virtual queues, and pre-booked appointments through multiple channels, including web links, QR codes, SMS messages, or optional self-service kiosks, giving customers maximum convenience and control. Real-time notifications, estimated wait times, and turn alerts keep clients informed, reduce frustration, and boost overall satisfaction. For staff and management, WaitWell provides an intuitive, real-time dashboard offering a complete overview of service activity, customer flow, and location performance. Advanced analytics and reporting tools offer actionable insights, enabling teams to optimize workflows, allocate resources effectively, monitor trends, and continuously improve service delivery. WaitWell also supports secure payments and integrates seamlessly with a wide variety of systems and platforms, ensuring flexibility and compatibility in any operational environment. Built with scalability and configurability in mind, the platform adapts to the needs of enterprise organizations across healthcare, government, retail, higher education, and other service-oriented sectors. Its user-friendly interface, combined with powerful features, makes WaitWell an all-in-one solution for managing queues, scheduling appointments, and improving service efficiency. By providing a data-driven, flexible, and reliable system, WaitWell empowers organizations to reduce wait times, optimize operations, and create consistently positive experiences for every customer.