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What is XRM?

Dynamic and results-oriented, XRM serves as a comprehensive CRM solution tailored specifically for dealers, enabling you to boost profits while reducing vendor expenses. Whether you are on the sales floor or interacting with customers through online platforms, you can effortlessly monitor all showroom activities in real time. By integrating seamlessly with external lead providers, you guarantee that no sales opportunity is overlooked. Customer interactions and essential tasks can be managed directly from your mobile device, which allows for a streamlined workflow. Handling customer data and interactions wirelessly helps to simplify processes and improve efficiency. The system accelerates deal processing with features such as license plate and driver's license scanning, ensuring that each transaction is handled swiftly. You can track internet leads in real time and manage follow-up tasks no matter where you are located. Additionally, XRM provides insights into available incentives and factory programs that are uniquely suited to both vehicle selections and customer credit profiles. It allows you to adjust payment options with versatility in retail, leasing, and balloon arrangements. By employing professional electronic paperwork, you can significantly reduce deal times, leading to a more efficient transaction experience. With XRM, staying updated on showroom activities as they happen has never been easier, allowing you to remain proactive in your sales approach. This comprehensive tool positions your dealership for success in a competitive market.

What is AMS?

Presenting an all-inclusive integrated platform designed for the effective management of inquiries and showroom activities, this cloud-based solution enhances oversight of sales operations. It simplifies the sales process with an intuitive interface tailored for sales teams, providing complete transparency and real-time insights into showroom functions, allowing you to capitalize on every potential opportunity. Featuring a comprehensive sales workflow, lead management, and inventory control that are easily accessible, this solution is compatible with desktops, tablets, and mobile devices. An automated queuing system for sales representatives improves operational efficiency, while tracking tools for phone calls and SMS communications keep you in close contact with customers. You can easily dispatch personalized Electronic Direct Mail and text messages to your clientele at any time, with the capability to set up contact triggers that automate follow-ups and establish effective business rules for your sales personnel. If you need support, quick access to creating support tickets guarantees assistance is always accessible, with an impressive average response time of under 10 minutes. Additionally, this platform allows for the continuous monitoring and analysis of sales performance, key performance indicators, and essential metrics in real-time from any location, at any hour. This solution not only streamlines operational processes but also empowers sales teams to reach their full potential, ultimately driving greater success for your business. With these features, you can ensure that your sales strategies remain agile and responsive to market demands.

Media

Media

Integrations Supported

Dealertrack DMS
Pam
RouteOne

Integrations Supported

Dealertrack DMS
Pam
RouteOne

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Affinitiv

Company Location

United States

Company Website

www.affinitiv.com/sales/xrm/

Company Facts

Organization Name

Fusion Software Development

Company Location

Australia

Company Website

www.fusionsd.com.au

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

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