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What is XRM?

Dynamic and results-oriented, XRM serves as a comprehensive CRM solution tailored specifically for dealers, enabling you to boost profits while reducing vendor expenses. Whether you are on the sales floor or interacting with customers through online platforms, you can effortlessly monitor all showroom activities in real time. By integrating seamlessly with external lead providers, you guarantee that no sales opportunity is overlooked. Customer interactions and essential tasks can be managed directly from your mobile device, which allows for a streamlined workflow. Handling customer data and interactions wirelessly helps to simplify processes and improve efficiency. The system accelerates deal processing with features such as license plate and driver's license scanning, ensuring that each transaction is handled swiftly. You can track internet leads in real time and manage follow-up tasks no matter where you are located. Additionally, XRM provides insights into available incentives and factory programs that are uniquely suited to both vehicle selections and customer credit profiles. It allows you to adjust payment options with versatility in retail, leasing, and balloon arrangements. By employing professional electronic paperwork, you can significantly reduce deal times, leading to a more efficient transaction experience. With XRM, staying updated on showroom activities as they happen has never been easier, allowing you to remain proactive in your sales approach. This comprehensive tool positions your dealership for success in a competitive market.

What is Darwin Automotive?

In the modern, rapidly evolving marketplace, consumers increasingly seek convenience and are often willing to invest more in businesses that align with their transactional preferences. Digital Retailing essentially reflects traditional retail practices, as the online audience you engage with is fundamentally similar to any other type of customer. With Darwin’s Digital Retailing, you empower customers to take charge of a significant part of their purchasing journey online, effectively giving them the reins. While many buyers of vehicles prioritize various payment alternatives, existing digital retail systems frequently overlook this crucial aspect—unlike our solution, which seamlessly addresses it! Our cutting-edge soft-pull feature taps into 700 credit sources, conducting a soft inquiry that avoids the need for a consumer's Social Security Number or Date of Birth. Dealers gain immediate access to valuable insights regarding FICO scores, available revolving credit, recent inquiries, and much more! We guarantee accurate payment matching with any Dealer Management System (DMS) across all 50 states, thereby removing the necessity for dealers to resolve any inconsistencies between online payment projections and actual amounts. This efficient method not only improves customer satisfaction but also builds a deeper sense of trust in the buying experience, ultimately leading to higher conversion rates and repeat business.

Media

Media

Integrations Supported

Dealertrack DMS
Pam
RouteOne

Integrations Supported

Dealertrack DMS
Pam
RouteOne

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Affinitiv

Company Location

United States

Company Website

www.affinitiv.com/sales/xrm/

Company Facts

Organization Name

Darwin Automotive

Company Location

United States

Company Website

darwinautomotive.com/digital-retailing/

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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