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What is XRM?

Dynamic and results-oriented, XRM serves as a comprehensive CRM solution tailored specifically for dealers, enabling you to boost profits while reducing vendor expenses. Whether you are on the sales floor or interacting with customers through online platforms, you can effortlessly monitor all showroom activities in real time. By integrating seamlessly with external lead providers, you guarantee that no sales opportunity is overlooked. Customer interactions and essential tasks can be managed directly from your mobile device, which allows for a streamlined workflow. Handling customer data and interactions wirelessly helps to simplify processes and improve efficiency. The system accelerates deal processing with features such as license plate and driver's license scanning, ensuring that each transaction is handled swiftly. You can track internet leads in real time and manage follow-up tasks no matter where you are located. Additionally, XRM provides insights into available incentives and factory programs that are uniquely suited to both vehicle selections and customer credit profiles. It allows you to adjust payment options with versatility in retail, leasing, and balloon arrangements. By employing professional electronic paperwork, you can significantly reduce deal times, leading to a more efficient transaction experience. With XRM, staying updated on showroom activities as they happen has never been easier, allowing you to remain proactive in your sales approach. This comprehensive tool positions your dealership for success in a competitive market.

What is Grapevine?

This all-encompassing online platform presents your dealership with a robust "Front-End" suite filled with intuitive modules covering credit reporting, desking, finance and insurance (F&I), inventory management, sales analytics, electronic deal jackets, menu selling, and third-party integrations, in addition to supporting both dot-matrix (impact) and plain paper form processing. Grapevine eF&I utilizes state-of-the-art technology in a browser-based setting, running on advanced hardware that provides multiple layers of security and redundancy, all managed by one of the most reputable hosting providers in the world. This solution, designed with the user in mind, furnishes your sales and finance teams with all the critical tools necessary for seamless operations. In addition, the software includes functionalities like automated calculations for license fees, service contract rating automation, electronic form transmission, quick deal entry with simplified deal "rolling," automatic zip code data generation, and vehicle information input through VIN decoding. The combination of these features not only simplifies workflows but also significantly boosts the overall efficiency of dealership operations. Furthermore, the platform’s intuitive design ensures that users can easily adapt and maximize the benefits of these advanced tools for their day-to-day activities.

Media

Media

Integrations Supported

Dealertrack DMS
Pam
RouteOne

Integrations Supported

Dealertrack DMS
Pam
RouteOne

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Affinitiv

Company Location

United States

Company Website

www.affinitiv.com/sales/xrm/

Company Facts

Organization Name

Data Consultants

Date Founded

1970

Company Location

United States

Company Website

www.dataconsultants.com/products/efi.php

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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