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What is XRM?

Dynamic and results-oriented, XRM serves as a comprehensive CRM solution tailored specifically for dealers, enabling you to boost profits while reducing vendor expenses. Whether you are on the sales floor or interacting with customers through online platforms, you can effortlessly monitor all showroom activities in real time. By integrating seamlessly with external lead providers, you guarantee that no sales opportunity is overlooked. Customer interactions and essential tasks can be managed directly from your mobile device, which allows for a streamlined workflow. Handling customer data and interactions wirelessly helps to simplify processes and improve efficiency. The system accelerates deal processing with features such as license plate and driver's license scanning, ensuring that each transaction is handled swiftly. You can track internet leads in real time and manage follow-up tasks no matter where you are located. Additionally, XRM provides insights into available incentives and factory programs that are uniquely suited to both vehicle selections and customer credit profiles. It allows you to adjust payment options with versatility in retail, leasing, and balloon arrangements. By employing professional electronic paperwork, you can significantly reduce deal times, leading to a more efficient transaction experience. With XRM, staying updated on showroom activities as they happen has never been easier, allowing you to remain proactive in your sales approach. This comprehensive tool positions your dealership for success in a competitive market.

What is Online Shopper?

Over the years, the evolution of digital retail has equipped us with crucial insights that empower us to support numerous dealers in creating a consumer-centric experience. This deep understanding has led to the creation of two distinct digital retailing solutions, each designed to fit the specific sales strategies of individual dealers. Our advanced digital retailing tool allows consumers to customize and assess payment options for a variety of vehicles, enabling them to make well-informed decisions about their purchases from your inventory. In addition, our automated digital retailing system boosts both the quantity and quality of leads sourced from your website, functioning effectively without requiring any extra tools, training, or changes to existing procedures. By collaborating with local banks of your choosing, online shoppers can generate personalized offers that reflect the actual rates available, ensuring that the attractive payment plans presented online align with the agreements they will finalize in person. This holistic strategy not only streamlines the journey from online inquiry to in-store commitment but also fosters stronger connections between dealers and consumers, ultimately enhancing overall satisfaction. Thus, we are committed to revolutionizing the digital retail landscape for dealers and buyers alike.

Media

Media

Integrations Supported

Dealertrack DMS
Pam
RouteOne
VPiX 360

Integrations Supported

Dealertrack DMS
Pam
RouteOne
VPiX 360

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Affinitiv

Company Location

United States

Company Website

www.affinitiv.com/sales/xrm/

Company Facts

Organization Name

Dealer Inspire

Date Founded

2012

Company Location

United States

Company Website

www.dealerinspire.com/online-shopper/

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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