Ratings and Reviews 2 Ratings

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • C2CRM Reviews & Ratings
    71 Ratings
    Company Website
  • Shape Software Reviews & Ratings
    131 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    8,713 Ratings
    Company Website
  • Repfabric Reviews & Ratings
    54 Ratings
    Company Website
  • HubSpot CRM Reviews & Ratings
    24,178 Ratings
    Company Website
  • Act! Reviews & Ratings
    40 Ratings
    Company Website
  • Pipeliner CRM Reviews & Ratings
    735 Ratings
    Company Website
  • SalesNOW Reviews & Ratings
    89 Ratings
    Company Website
  • CallShaper Reviews & Ratings
    25 Ratings
    Company Website
  • Popl Reviews & Ratings
    6,049 Ratings
    Company Website

What is Xapsys CRM?

Sage and Xero are enhancing their CRM capabilities to provide an effortless solution for empowering sales teams, nurturing client relationships, and expanding business growth. With seamless contact management, you can import all your contacts from Sage in just a matter of minutes and synchronize them with Xapsys CRM quickly. The integrated search functions allow for instant access to contacts, with filtering options available by account manager, company type, or city. Additionally, you can establish new companies with variations in currency, tax rates, and price bands, assigning them accordingly to your account manager. The convenient "find on Maps" feature will streamline your workflow by populating known fields based on the company's name, saving you valuable time. Furthermore, the sales pipeline functionality simplifies the tracking and management of sales opportunities, enabling you to prioritize your tasks effectively. Transitioning prospects through various stages of your sales process takes only a few clicks, and you can also tailor your opportunity statuses to match the specific steps in your sales framework, including the certainty percentage typically associated with each stage. This comprehensive approach not only organizes your workflow but also enhances your ability to convert leads into successful sales.

What is InteractionSync?

To deliver exceptional customer experiences, it is crucial for contact center representatives to possess a thorough and unified understanding of omnichannel engagement. InteractionSync for Genesys Cloud provides this essential capability, enabling agents to deliver outstanding service swiftly, effectively, and consistently. A successful strategy for creating a comprehensive customer experience necessitates the integration of key systems, including your CRM and contact center operations. By utilizing InteractionSync for Genesys Cloud, agents obtain a cohesive view of omnichannel interactions within Microsoft Dynamics 365, which continuously improves customer experiences through both speed and quality. This solution simplifies navigation and reduces the number of keystrokes required to access customer information, consequently allowing agents to save valuable time. Moreover, features such as intelligent screen pops and the automatic creation of Dynamics 365 activities significantly enhance operational efficiency, enabling agents to concentrate more on customer interactions rather than on administrative duties. Ultimately, this integration not only elevates agent productivity but also plays a vital role in enhancing overall customer satisfaction, leading to a more engaged and loyal clientele. As a result, organizations can foster stronger relationships with their customers, contributing to long-term success and growth.

Media

Media

Integrations Supported

Microsoft 365
Genesys Cloud CX
Gmail
Microsoft Dynamics 365
Sage 50
Xero
Zapier

Integrations Supported

Microsoft 365
Genesys Cloud CX
Gmail
Microsoft Dynamics 365
Sage 50
Xero
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

20 GBP / user / month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Xapsys

Date Founded

2015

Company Location

United Kingdom

Company Website

www.xapsys.co.uk

Company Facts

Organization Name

TTEC Digital

Company Location

United States

Company Website

ttecdigital.com/solutions/interactionsync

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Categories and Features

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Popular Alternatives

Popular Alternatives

C2CRM Reviews & Ratings

C2CRM

Clear C2
monday sales CRM Reviews & Ratings

monday sales CRM

monday.com