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What is XorceView Dashboards?
XorceView's Desktops and Dashboards are designed to give both agents and managers an immediate look at their performance metrics. Users can hone in on specific metrics to improve individual agent efficiency or view aggregated data for a broader team perspective. Moreover, managers have the option to explore in-depth reports, scrutinizing data from the overall group down to the performance of individual agents. This software is especially advantageous for Mobile Agents and Managers, as Spectrum's XorceView (Source-View) offers accurate reporting that directs critical information right to the desktop of agents or managers. Consequently, both parties can quickly access summary data essential for enhancing their productivity. The tool is lightweight and compatible with VPN, allowing XorceView to smoothly integrate agents into the contact center setting. It gathers information from multiple sources, enabling remote agents to sustain their productivity even when not physically at the office. The reports are crafted to be user-friendly, taking up just enough desktop space to deliver key insights without overwhelming users. Additionally, XorceView features a convenient POP-UP alert system that can function while minimized, promptly informing agents or supervisors of any urgent tasks, thereby improving real-time responsiveness. This effective blend of features not only streamlines user experience but also cultivates a more efficient work atmosphere for everyone involved, ultimately leading to higher overall productivity.
What is Aspect Quality?
To improve customer satisfaction, enhance agent productivity, and maintain compliance with regulatory and security requirements, organizations should adopt a comprehensive approach to assessing the quality of both voice and text interactions with customers. Prioritizing the quality control of call center agents is essential for fostering effective customer engagement and satisfaction. By integrating quality monitoring systems with recording features and survey capabilities, businesses can identify exemplary interactions, evaluate agent performance, and collect real-time customer feedback that highlights operational issues and the overall quality of contact. The ability to seamlessly record, replay, pause, and manage two-way voice and desktop interactions offers crucial insights into the customer experience, which can drive enhancements in agent skills and effectiveness. Additionally, detailed evaluation tools can significantly deepen the understanding of the entire customer journey, supporting the objective of improving agent performance and service quality. Ultimately, this strategic focus not only strengthens customer relationships but also fosters a culture of continuous improvement within the organization.
Integrations Supported
Aspect Performance
Aspect Workforce
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Spectrum Corporation
Date Founded
1971
Company Location
United States
Company Website
www.specorp.com
Company Facts
Organization Name
Aspect, an Alvaria Brand
Date Founded
2021
Company Location
United States
Company Website
aspect.com
Categories and Features
Dashboard
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording