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Ratings and Reviews 0 Ratings
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What is Yactraq?
Yactraq stands at the forefront of speech analytics software in the industry. Our clientele frequently benefits from two primary areas of functionality.
Marketing departments seeking to enhance their Voice-of-the-Customer (VoC) initiatives are increasingly interested in analyzing sales and customer service phone conversations, integrating this data into their omni-channel strategies alongside traditional feedback forms and social media insights.
Additionally, Quality Management teams in Contact Centers utilize speech analytics and audio mining techniques to evaluate and improve the performance of their agents effectively.
To demonstrate the value of our software, Yactraq provides complimentary customized trials tailored to each client’s data, allowing potential customers to experience its benefits firsthand before making a purchasing commitment.
Moreover, our products are affordably priced to accommodate the diverse needs of end users and partners within the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software, and Network Service Provider sectors, ensuring accessibility and enhancing customer satisfaction. This approach not only fosters strong partnerships but also drives industry innovation.
What is TrulyNatural?
Sensory is a pioneer in the realm of embedded neural network-enabled speech recognition, positioning itself as a top player in the creation and refinement of speech recognition software that functions effectively on minimal resources and low MIPS consumption. Their rich experience and continuous advancements have led to the development of the first embedded large vocabulary continuous-speech recognizer (LVCSR), which competes with the performance of cloud-based alternatives. Unlike typical voice recognition systems in smartphones and mobile devices—such as those using voice assistants like Alexa, Google Assistant, Siri, and Cortana—Sensory’s technology is built directly into devices, negating the need for a Wi-Fi connection. Many users favor solutions that operate independently of cloud services for superior speech recognition, while others seek a hybrid model that merges both client and cloud functionalities for enhanced performance. As privacy, efficiency, and bandwidth concerns mount, there is an increasing inclination toward edge processing, thus amplifying Sensory’s importance in the industry. This trend not only boosts functionality but also meets the demand for improved user control over personal data, making Sensory's innovations more significant than ever. Ultimately, the company's commitment to advancing speech recognition technology positions it as a crucial player in a rapidly evolving market.
Integrations Supported
Nok Nok S3 Authentication
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Yactraq
Date Founded
2010
Company Location
Canada
Company Website
Yactraq.com
Company Facts
Organization Name
Sensory
Date Founded
1994
Company Location
United States
Company Website
www.sensory.com/natural-language-understanding/
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Categories and Features
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition