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What is Yandex SpeechSense?

Presenting a cutting-edge solution designed for thorough analysis of voice and text communication channels. This system not only improves the quality and efficiency of your services but also enables you to extract valuable insights that resonate deeply with your audience. Within minutes, you’ll receive actionable feedback as we meticulously annotate entire conversations with tags, allowing for quick identification of crucial elements and evaluation of service quality. This approach dramatically cuts down the time needed for analyzing messages and call logs, making it easier to address context-specific inquiries while measuring operator engagement and the sequence of their actions. Implementing a sophisticated speech analysis framework that leverages multiple machine learning services simultaneously can enhance your operational capabilities. Additionally, you have the opportunity to develop a support chatbot and generate detailed reports based on data collected from chat interactions and the behaviors of both customers and operators during calls. Moreover, you can establish a dedicated space within your organization to launch new projects and facilitate smoother operations. Following this, integrating your telephony and CRM systems with Yandex SpeechSense allows for the effortless loading of all conversations for in-depth analysis, promoting a more proactive approach to customer engagement. By embracing these transformative technologies, you can redefine your customer service strategy and significantly boost overall satisfaction levels while also fostering a culture of continuous improvement. This way, your organization will be well-equipped to meet the evolving needs of your clientele.

What is Marsview?

Numerous developers and customer experience teams utilize Marsview APIs to integrate conversation intelligence into their voice, video, and chat applications. Through collaboration, we can transform the digital conversation landscape for the better. By leading the charge in innovation, we can elevate your business into the future by delivering outstanding conversational intelligence and analytics to our users. Our advanced virtual agents execute tasks and address inquiries in a manner that feels organic and human-like. They effectively identify user intents, enabling them to provide in-call support, trigger on-screen actions, handle call outcomes, and summarize discussions. Moreover, these APIs extract actionable insights from every interaction across diverse channels, ensuring that every customer engagement is captured. With Marsview's all-encompassing suite of language, speech, vision, and empathy APIs, you can swiftly deploy customized AI solutions at scale with impressive assurance. Furthermore, our system guarantees that the most pertinent responses to inquiries are delivered while also recommending the best subsequent actions to undertake, thereby enhancing the overall user experience. Together, we can revolutionize the way businesses engage with their customers through intelligent conversation.

Media

Media

Integrations Supported

Agora
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft 365
Twilio
Yandex SpeechKit
Yandex Translate
YandexGPT
Zoom

Integrations Supported

Agora
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft 365
Twilio
Yandex SpeechKit
Yandex Translate
YandexGPT
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$0.00008 per unit
Free Trial Offered?
Free Version

Pricing Information

$9.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yandex

Date Founded

1997

Company Location

Russia

Company Website

cloud.yandex.com/en/services/speechsense

Company Facts

Organization Name

Marsview

Company Location

United States

Company Website

marsview.ai/

Categories and Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Categories and Features

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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