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Ratings and Reviews 0 Ratings
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What is Yandex SpeechSense?
Presenting a cutting-edge solution designed for thorough analysis of voice and text communication channels. This system not only improves the quality and efficiency of your services but also enables you to extract valuable insights that resonate deeply with your audience. Within minutes, you’ll receive actionable feedback as we meticulously annotate entire conversations with tags, allowing for quick identification of crucial elements and evaluation of service quality. This approach dramatically cuts down the time needed for analyzing messages and call logs, making it easier to address context-specific inquiries while measuring operator engagement and the sequence of their actions. Implementing a sophisticated speech analysis framework that leverages multiple machine learning services simultaneously can enhance your operational capabilities. Additionally, you have the opportunity to develop a support chatbot and generate detailed reports based on data collected from chat interactions and the behaviors of both customers and operators during calls. Moreover, you can establish a dedicated space within your organization to launch new projects and facilitate smoother operations. Following this, integrating your telephony and CRM systems with Yandex SpeechSense allows for the effortless loading of all conversations for in-depth analysis, promoting a more proactive approach to customer engagement. By embracing these transformative technologies, you can redefine your customer service strategy and significantly boost overall satisfaction levels while also fostering a culture of continuous improvement. This way, your organization will be well-equipped to meet the evolving needs of your clientele.
What is Moobidesk?
Designed to help businesses create a seamless and captivating customer experience through a unified platform, this solution serves a diverse range of industries including insurance, banking, retail, telecommunications, and technology, among others. In today's rapidly evolving and interconnected world, it is essential for your target audience to connect via their preferred and most convenient communication channels. During these exchanges, customers not only expect you to comprehend their needs but also to respond promptly. Moobidesk integrates all essential communication channels into one cohesive platform. By harnessing the capabilities of Artificial Intelligence and Machine Learning, we streamline and accelerate the management of sales and customer support, fully automating the customer engagement process. Furthermore, our pre-built APIs simplify the tasks of logging case tickets or archiving chat histories into your CRM, allowing for easy integration with your current systems and boosting overall operational effectiveness. This innovative strategy not only enhances efficiency but also empowers your business to significantly elevate customer satisfaction and foster long-term loyalty. In doing so, companies can build stronger relationships with their customers, ultimately driving growth and success.
Integrations Supported
Facebook
Google Cloud Security Command Center
Instagram
Telegram
WeChat
WhatsApp
X (Twitter)
Yandex SpeechKit
Yandex Translate
YandexGPT
Integrations Supported
Facebook
Google Cloud Security Command Center
Instagram
Telegram
WeChat
WhatsApp
X (Twitter)
Yandex SpeechKit
Yandex Translate
YandexGPT
API Availability
Has API
API Availability
Has API
Pricing Information
$0.00008 per unit
Free Trial Offered?
Free Version
Pricing Information
$68 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Yandex
Date Founded
1997
Company Location
Russia
Company Website
cloud.yandex.com/en/services/speechsense
Company Facts
Organization Name
Maven Lab
Date Founded
2006
Company Location
Singapore
Company Website
www.moobidesk.com
Categories and Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management