Lime Connect
4.7 out of 5 starsRatings and Reviews 0 Ratings
Ratings and Reviews 94 Ratings
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What is Ydea?
Ydea delivers an all-encompassing cloud solution aimed at managing both the technical and commercial facets of customer relationships. This CUSTOMER SUITE significantly boosts the benefits gained from customer engagements. The Customer Portal empowers users to independently file support tickets and track the status of their inquiries. By consolidating various elements of technical support, contract management, and asset oversight into a single platform, it guarantees efficiency and transparency at every stage. This approach not only streamlines operations but also enhances customer satisfaction through increased accessibility and clear communication. Ultimately, Ydea's solution fosters a more productive relationship between businesses and their customers.
What is Lime Connect?
Lime Connect stands as the premier software for automating customer messaging and support in Germany. Central to this platform is the Message Center, which serves as a unified inbox for various messaging channels, including website chat, WhatsApp, and Facebook Messenger. Within this hub, users can efficiently manage messages utilizing advanced features like message templates, real-time translations, and the ability to share files.
Additionally, Lime Connect offers a robust website messenger that seamlessly integrates with company websites. This live chat functionality allows customers the flexibility to engage in conversations immediately or pick up where they left off later, mimicking the experience of popular messaging applications.
For more intricate questions or product demonstrations, Lime Connect enables agents to effortlessly transition from a chat to a video call through a single click, facilitating screen sharing and enhancing the interaction. This capability allows businesses to personally assist website visitors throughout their purchasing journey, thereby reinforcing customer loyalty.
Furthermore, Lime Connect's AI Automation Hub allows for the integration of self-learning chatbots powered by GTP-4, along with intelligent FAQ pages and dynamic contact forms, streamlining customer support processes. With its development and hosting based in Germany, Lime Connect ensures that all customer communications adhere to GDPR regulations, providing a trustworthy solution for businesses seeking compliance. This commitment to privacy and security further solidifies Lime Connect's reputation as a leader in customer communication technology.
Integrations Supported
BigCommerce
Borlabs Cookie
Box
Capsule
Cloudflare
Dropbox
Facebook Messenger
Freshdesk
GitHub
Help Scout
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
$87.00 per month
Pro: $87.00 per month
Flex: on request
Flex: on request
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
YDEA
Date Founded
2020
Company Location
Italy
Company Website
www.ydea.cloud
Company Facts
Organization Name
Lime Connect (formerly Userlike)
Date Founded
2011
Company Location
Germany
Company Website
connect.lime-technologies.com/en/
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Lead Scoring
Mobile Access
Quotes / Proposals
Segmentation
Task Management
Territory Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Self Service Portal
Workflow Management
Help Desk
Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Chatbot
Context and Coherence
Human Takeover
Machine Learning
Ready-made Templates
Reporting / Analytics
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat
Conversational Support
Not specified
Customer Communications Management
Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization
Template Management
Video Content
Customer Engagement
Analytics
Communication Management
Feedback Collection
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Trend Analysis
Customer Satisfaction
Analytics
Feedback Collection
Survey Management
Customer Service
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Email Integration
Knowledge Base
Live Chat
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Lead Capture
Lead Nurturing
Lead Generation
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Nurturing
Not specified
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking