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UNIVERGE BLUE

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What is Yodel.io?

Yodel serves as an innovative receptionist for customer service departments, expertly handling inbound voice communications to pre-qualify calls. This system facilitates call management without the need to switch between different tools, ensuring a smooth experience. With a robust infrastructure built on proven technology, users can collaborate effectively on calls while benefiting from exceptional voice clarity. Within minutes, you can have your phone system operational without the hassle of transferring your existing business number. Yodel seamlessly integrates with more than 1000 software applications, allowing you to link your phone system to your workflows effortlessly. Additionally, it offers access to phone numbers in over 100 countries, ensuring you remain connected with your customers no matter their location. By partnering only with trustworthy local carriers, Yodel prioritizes outstanding call quality and reliability. Our service is designed to maintain high uptime and uphold a secure phone infrastructure. In today's competitive landscape, customer service teams are expected to deliver superior support and enhance customer satisfaction. Yodel eliminates the complexities associated with traditional phone systems, focusing instead on what truly matters: effective voice communication and customer engagement. Moreover, with its user-friendly interface and reliable features, Yodel empowers businesses to enhance their communication strategies and foster better relationships with their clientele.

What is UNIVERGE BLUE?

UNIVERGE Blue® Cloud Services offers a cohesive and user-friendly unified cloud communications and collaboration experience that brings together people, technology, and communication strategies to support the company's primary goals. The key features include CONNECT (UCaaS), an intuitive and integrated platform designed for enhanced productivity and collaboration; ENGAGE (CCaaS), a secure and customizable Contact Center solution aimed at improving customer interactions; and the EXTEND API, which seamlessly integrates Contact Center and Unified Communications functionalities into daily business applications. Additionally, MEET serves as a powerful meeting tool, offering high-definition audio and video, interactive screen sharing, collaboration features, and advanced A.I. capabilities, while SHARE ensures secure access to the most recent document versions without sacrificing usability. Furthermore, CONNECT BRIDGE allows customers to maximize their investment in NEC phone systems by leveraging cloud-based voice solutions through both desktop and mobile applications. Lastly, the CONNECT+MS TEAMS version is tailored to work alongside Microsoft Teams, further elevating the business communication experience.