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What is Sprinklr Insights?
Sprinklr Insights is a cutting-edge consumer intelligence platform powered by AI that provides businesses with real-time insights into consumers, competitors, and the market across more than 30 channels, all while filtering out the extraneous noise. This platform integrates essential listening and intelligence functionalities such as social monitoring, brand tracking, Voice of the Customer, crisis management, and competitive analysis into one cohesive system, transforming scattered dialogues from social media, digital platforms, news outlets, and review sites into clear, actionable insights. With over ten years of specialized AI development for analyzing unstructured data, Sprinklr Insights empowers brands to gain a deeper understanding of their audiences, safeguard their reputation, and make informed, data-driven decisions.
Key Features
Comprehensive Channel Integration: Offers access to over 30 social and digital platforms, 400,000 media sources, and more than a billion websites and review sites, along with the capability to incorporate owned data, providing a holistic view of customer feedback.
Market Conversation Monitoring: Enables users to track discussions across diverse channels, featuring insights from 400K+ media sources and 1B+ websites, ensuring a complete perspective on market dynamics.
Reputation Management and Brand Tracking: Allows businesses to monitor mentions, key performance indicators, sentiment, and trends, while assessing brand perception relative to competitors.
Customer Feedback Insights: Gathers opinions on products and services, identifies emerging trends, recognizes essential consumer needs, and efficiently manages online reputation.
Crisis Management and PR Monitoring: Identifies potential reputation risks early, delivers real-time notifications, and directs insights to relevant teams for swift action.
Emotion and Sentiment Detection: Utilizes AI to analyze sentiment and emotions across text, audio, video, and images, providing over 90% accuracy in contextual insights.
Competitor Performance Analysis: Evaluates engagement, sentiment, and performance metrics against rival brands, giving companies a strategic advantage in their market positioning.
Integrations Supported
Facebook
Instagram
Slack
X (Twitter)
HubSpot Customer Platform
Integrations Supported
Facebook
Instagram
Slack
X (Twitter)
Discord
Microsoft 365
Oracle Cloud Infrastructure
Reddit
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
$299.00/month
STARTER 3
Ideal for SMBs and Startups
Social listening essentials:
- 3 topics (text-based search queries)
- Up to 15,000 monthly mentions
- Full coverage of supported social media, blogs, forums, reviews, and online news sources
Included powers 🚀:
- Insights Copilot AI Agent (10 questions/mo)
- Aspect sentiment analysis, trend detection, word clouds, and more
- Slack, Microsoft Teams or WhatsApp integration (1 integration per account)
- Mention Wall for TVs and big screens
Unlimited capabilities ♾️:
- Unlimited users
- Unlimited Social Searches
- Unlimited rules and alerts
Ideal for SMBs and Startups
Social listening essentials:
- 3 topics (text-based search queries)
- Up to 15,000 monthly mentions
- Full coverage of supported social media, blogs, forums, reviews, and online news sources
Included powers 🚀:
- Insights Copilot AI Agent (10 questions/mo)
- Aspect sentiment analysis, trend detection, word clouds, and more
- Slack, Microsoft Teams or WhatsApp integration (1 integration per account)
- Mention Wall for TVs and big screens
Unlimited capabilities ♾️:
- Unlimited users
- Unlimited Social Searches
- Unlimited rules and alerts
Free Trial Offered?
Pricing Information
Custom quote-based pricing
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
YouScan
Date Founded
2009
Company Location
Ukraine
Company Website
youscan.io
Company Facts
Organization Name
Sprinklr
Date Founded
2009
Company Location
United States
Company Website
www.sprinklr.com/products/consumer-intelligence/
Categories and Features
Brand Intelligence
Not specified
Brand Monitoring
Not specified
Sentiment Analysis
Not specified
Social Listening
Not specified
Social Media Monitoring
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking
Categories and Features
AI Review Management
Not specified
Brand Intelligence
Not specified
Brand Management
Not specified
Media Monitoring
Alerts / Notifications
Dashboards / Reporting
Social Media Monitoring
Reputation Management
Sentiment Analysis
Social Media Monitoring
Social Listening
Not specified