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What is ZACsuite?

ZACsuite is the premier platform designed for end-to-end management of operational marketing. This innovative solution allows even the tiniest of businesses to access functionalities that are usually exclusive to large national firms, all while remaining budget-friendly. With more than twenty years of experience in operational marketing, Zelando has developed ZACsuite as a dynamic resource that adapts to your needs. A plethora of features is built into ZACsuite to boost your productivity, and if you're looking to stand out from your rivals or make a lasting impression on clients, customization options are readily available to help you achieve that distinction. The platform also provides you with the flexibility to choose the career path that aligns with your goals, allowing you to utilize the extensive array of tools to enhance your company's field marketing initiatives. Moreover, the recruitment, selection, and profiling of staff serve as key components of your organization, and ZACsuite is committed to ensuring success in these vital areas. Additionally, with ZACsuite's adaptability, you can modify your strategies to keep pace with changing market demands, which is essential for maintaining a competitive edge. This commitment to evolution further empowers businesses to thrive in a fast-paced environment.

What is Qualtrics XM for Customer Experience?

Qualtrics’ XM for Customer Experience stands out as the premier marketing platform designed to enhance strategies for customer engagement. This innovative solution is dedicated to assisting businesses in fostering customer loyalty while simultaneously minimizing churn rates. It offers a comprehensive set of tools that enable organizations to assess customer experiences, set benchmarks, forecast trends, and monitor improvements over time. Renowned for its agility, Qualtrics XM Customer Experience simplifies the process for companies to oversee, react to, and elevate every interaction within the customer journey. Furthermore, it empowers organizations to engage in meaningful dialogues with their customers, evaluate their experiences at various touchpoints, and anticipate critical factors that influence satisfaction. By driving actionable insights across the entire organization, Qualtrics for Customer Experience ensures that businesses can adapt and thrive in a competitive landscape. Ultimately, it serves as a vital resource for companies aiming to revolutionize their customer experience initiatives.

Media

Media

Integrations Supported

Adobe Analytics
Brandwatch
Contentsquare
Freshdesk
Grade.us
Jira
Jira Work Management
Marketo
Qualtrics XM Platform
ReviewTrackers
SAP Store
Salesforce
ServiceNow
Slack
TheyDo Journey AI
Tray.ai
Wufoo
Zapier
Zendesk

Integrations Supported

Adobe Analytics
Brandwatch
Contentsquare
Freshdesk
Grade.us
Jira
Jira Work Management
Marketo
Qualtrics XM Platform
ReviewTrackers
SAP Store
Salesforce
ServiceNow
Slack
TheyDo Journey AI
Tray.ai
Wufoo
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zelando

Company Location

Italy

Company Website

www.zelando.it/zacsuite/

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

www.qualtrics.com/frontline/

Categories and Features

NPS

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

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