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Crystal Quality

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What is ZCloud?

The audio recording system is designed to effectively monitor and capture data from a range of telephony platforms, VoIP systems, and any audio streams that employ SIP and RTP protocols. This versatile solution can either be set up on your organization's servers or have audio traffic routed through a VPN tunnel to our dedicated servers for recording purposes. Importantly, the system guarantees that recordings remain intact even during network interruptions, with automatic uploads occurring as soon as connectivity is restored. It can simultaneously record multiple monitors, irrespective of their arrangement or orientation, and during playback, these characteristics are leveraged to reproduce the agent's perspective. Each monitor is stored as an individual file, allowing for customizable playback speeds and integration options. Users have the capability to create an unlimited array of custom forms, with each form able to encompass multiple categories, and each category can accommodate numerous questions. Moreover, questions and categories can be conveniently shared among different forms, which not only enhances consistency in inquiries but also aids in generating reports on similar metrics across various datasets. This adaptability significantly streamlines the process of tailoring both recording and reporting to fulfill the unique requirements of any organization. As a result, organizations can optimize their data collection and analysis efforts to ensure they are meeting specific operational goals effectively.

What is Crystal Quality?

Crystal Quality is an all-encompassing multimedia recording platform available online, tailored for TDM, analog, and VoIP settings, and it supports a wide range of telephony interfaces, including analog trunks/extensions, digital trunks like ISDN BRI/PRI and E1/T1, as well as VoIP trunks/extensions and both discrete and trunked radios. Developed by Avdor CIS, Crystal Quality simplifies the management of numerous recording types, which encompass call centers, contact centers, telephony, mobile devices, screen captures, SMS, and Skype for Business, all presented through a user-friendly and visually appealing interface. The platform offers a variety of flexible pricing structures, allowing businesses to easily choose the most suitable plan that aligns with their specific needs while ensuring cost savings and maximized benefits. Avdor CIS’s innovative approach merges call recording and monitoring into a remarkable, unified solution that effectively addresses all organizational requirements. Moreover, Crystal Quality significantly boosts operational efficiency by bringing together various modes of communication into one streamlined system, thus fostering better collaboration and responsiveness across teams. Ultimately, this solution exemplifies how technology can enhance business processes and improve overall productivity.