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What is ZEPIC?

ZEPIC is an advanced Customer Engagement Platform that leverages AI to offer tailor-made customer interactions at every stage of the customer journey. At the heart of this platform lies Zenie AI, which consolidates data, automates multi-channel campaigns, and generates actionable insights to empower marketers in their efforts. With its integrated Customer Data Platform (CDP), ZEPIC provides a comprehensive view of customers, facilitating smart audience segmentation and activation across diverse channels. The platform's user-friendly, award-winning interface enables businesses of all sizes to design impactful marketing campaigns without requiring extensive technical skills. This capability not only streamlines marketing efforts but also significantly boosts the potential for business expansion. Moreover, by focusing on personalization, ZEPIC helps brands forge stronger connections with their audiences.

What is Smaply?

Smaply is an innovative software solution designed for journey mapping that offers enhanced flexibility, customization options, and comprehensive Journey Management features. This tool facilitates the creation of detailed customer journey maps while allowing users to dissect the customer experience at each step. Users can enrich each touchpoint with vital elements, visualizing the journey through images, text, emotions, KPIs, and various metrics. By incorporating pain points, potential solutions, and new opportunities, users can obtain insights more efficiently. Additionally, the portfolio graph within the workspace allows for effective tracking, ensuring that users maintain an overview and can prioritize tasks effectively. As a result, journey maps are not merely seen as deliverables; instead, they become integral to the service development process, positioning journey mapping at the heart of organizational strategies. This shift underscores the importance of understanding customer experiences in driving business success.

Media

Media

Integrations Supported

ActiveCampaign
Chargebee
Gorgias
HubSoft
Judge.me
Kustomer
Magento
Pipedrive
Shopify
Square POS
Stamped
WooCommerce

Integrations Supported

Azure DevOps
Figma
Google Cloud Operations Suite
Jira
Microsoft 365
Miro
YouTube
monday AI work platform

API Availability

Has API

API Availability

Pricing Information

$30/month
Free Version
Free Trial Offered?

Pricing Information

€390.00/year
We offer 4 pricing tiers:
- free plan
- repository (€390.00/year)
- framework (€690.00/year)
- governance (€990.00/year)
Also we offer a discount for NGOs, educational purposes, and public services.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ZEPIC

Date Founded

2023

Company Location

United States

Company Website

www.zepic.com

Company Facts

Organization Name

Smaply

Date Founded

2012

Company Location

Austria

Company Website

www.smaply.com

Categories and Features

AI Marketing

Not specified

Customer Engagement

Analytics
Communication Management

Customer Experience

Not specified

Email Marketing

Not specified

Marketing Automation

Not specified

Categories and Features

Business Process Management

Collaboration
Process Mapping
Process Modeling & Design
Visual Workflow Management

Customer Data Platforms (CDP)

Customer Profiles
Data Integration
GDPR Compliance

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management

Customer Journey Mapping Tools

Collaboration
Customer Profiles
Data Import / Export
Templates

Customer Satisfaction

Feedback Collection

Customer Success

Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Onboarding

Experience Management

Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection

Personalization

Customer Profiles
Experience Management

Product Analytics

Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

UX

Prototyping
User Journeys
User Research

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