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Fire operations, regardless of their magnitude, are governed by complex protocols and stringent guidelines. Reporting incidents is merely the beginning of a much larger set of responsibilities. In addition to reporting, critical tasks like patient care, personnel management, obtaining fire inspection permits, and coordinating vehicle assignments all require meticulous documentation and strict adherence to compliance standards. ZOLL® Fire Reports distinguishes itself as a cloud-based fire records management system (RMS) that enables fire departments to manage all aspects of their daily operations from a single platform. This integration removes the need for repetitive data entry across multiple applications, which ultimately leads to time savings, reduced errors, and allows teams to concentrate on vital priorities such as crew safety and life-saving missions. By consolidating data from various sources, ZOLL Fire Reports effectively combines insights from inspectors, EMS teams, and incident commanders, ensuring adherence to NFIRS and HIPAA while supporting NFORS analytics. Additionally, the software offers customization options that allow it to gather and analyze data tailored to the particular needs of each department, enhancing its utility. Such flexibility not only boosts operational efficiency but also equips departments to tackle ongoing challenges in the field, thus fostering an environment of continuous improvement. This adaptability is crucial for navigating the ever-changing landscape of emergency response.
What is WebFirst?
WebFirst functions as RTI's electronic customer relationship management (eCRM) platform aimed at both clients and partners, offering an online interface where users can access a collection of solutions for common problems, keep track of the status of current incidents, and initiate new support requests. This platform enhances communication, speeds up the reporting process, and provides round-the-clock access to vital information and support, reducing the necessity for extra staffing expenditures. With the right access permissions, clients can view a specific set of information that is usually only available to internal personnel, fostering customized visibility and engagement. Users are empowered to monitor their own active and recently resolved incidents, allowing them to check their status and optionally contribute updates or messages related to those cases. Moreover, they can utilize the File Download Manager feature of CustomerFirst to obtain documents, files, and solutions, which aids in efficiently resolving issues. In summary, WebFirst not only boosts customer satisfaction by offering self-service capabilities but also fortifies the connection between RTI and its users through clear and effective communication channels. This innovative platform represents a significant step towards enhancing user experience and operational efficiency.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ZOLL Data Systems
Date Founded
1980
Company Location
United States
Company Website
www.zolldata.com/fire-software/records-management
Company Facts
Organization Name
RTI Software
Company Website
www.rti-software.com/webfirst.html
Categories and Features
Fire Department
Custom Map Views
Equipment Tracking
Event Calendar
Facility Pre-planning Data
In-Vehicle Navigation
Incident Response Checklists
Pictometry Imagery
Scheduling
Search
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal