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What is Zadarma?

One Platform for All Business Calls Simplify and enhance your business communications with Zadarma. From internal calls to global customer service, everything runs in the cloud — secure, reliable, and fully customizable to your workflow. Highlights include: - Visual PBX constructor for intuitive setup - AI call agents and speech recognition tools - Automatic call distribution (ACD) and IVR setup - eSIM for global mobile connectivity - Full API access to automate and integrate with your systems - 24/7 support and detailed documentation Perfect for companies managing international communication, remote support, or multi-channel sales teams.

What is Efisend?

Develop automation scenarios boundlessly while integrating versatile, resilient, and secure messaging APIs into every aspect of your application projects, maximizing the potential of your data through a comprehensive multichannel strategy. Whether you prefer utilizing an API or a web platform, we deliver customized solutions aimed at automating your communication workflows, enhancing engagement with your contacts, and nurturing enduring relationships with customers, prospects, members, or any individuals you connect with. Our solutions are designed to be scalable, built on a robust and secure infrastructure that can adapt to the varying needs of businesses, no matter their size. Efidem is committed to advancing business communication by employing cutting-edge technologies to simplify the management of diverse communication channels, including email, SMS, fax, voice, and postal services; all of which can be accessed through an API integrated into your information system or via a SaaS model for greater flexibility. Acknowledging the distinctiveness of each business and its unique needs, we invite you to share your requirements, as we are always enthusiastic about tackling new challenges and delivering innovative solutions. Our dedication lies in ensuring that your communication strategies are optimized for effectiveness, ultimately propelling success in all your ventures while creating measurable impacts that resonate with your audience.

Media

Media

Integrations Supported

Bitrix24
Facebook
Flowlu
Kommo
Microsoft 365
Microsoft Teams
Nekton.ai
Orderry
Pipedrive
Planfix
RemOnline
Salesforce
Shopify
Slack
Stackreaction
TeamSale
Telegram
Zendesk
Zoho CRM
Zoho Desk

Integrations Supported

Bitrix24
Facebook
Flowlu
Kommo
Microsoft 365
Microsoft Teams
Nekton.ai
Orderry
Pipedrive
Planfix
RemOnline
Salesforce
Shopify
Slack
Stackreaction
TeamSale
Telegram
Zendesk
Zoho CRM
Zoho Desk

API Availability

Has API

API Availability

Has API

Pricing Information

$2/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zadarma

Date Founded

2006

Company Location

Bulgaria

Company Website

zadarma.com/en/

Company Facts

Organization Name

Efidem

Date Founded

2010

Company Location

France

Company Website

www.efidem.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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