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What is Zaplox?

Mitigate staff shortages by allowing guests to check in using their own smartphones, granting them greater freedom to explore and enjoy hotel amenities. Boost guest security and lower operational costs with Zaplox’s custom-branded app, which offers features like contactless check-in/check-out, mobile key access, and mobile payment options. By effectively partnering with a range of hotel systems vendors, Zaplox guarantees smooth integration with leading property management systems, BLE locks, payment solutions, and various hotel technologies. This collaboration empowers your hotel to realize both budgetary savings and a more efficient implementation process. Regardless of whether you operate a city hotel, a resort, or a casino, Zaplox provides a customized solution tailored to your specific requirements. Our contactless offerings, including mobile check-ins and keys, are designed to be scalable, making them ideal for both large hotel chains and independent operations. Guests can avoid front desk queues and effortlessly check in and print their key cards via the Zaplox self-service kiosk, which is available 24/7, ensuring a seamless experience. This forward-thinking strategy not only boosts guest satisfaction but also enhances hotel management by simplifying the check-in procedure. Ultimately, by adopting such technology, hotels can position themselves at the forefront of the industry, catering to the evolving expectations of modern travelers.

What is BellDesk AI?

BellDesk AI represents a cutting-edge cloud solution aimed at optimizing hotel bell-desk functions and improving guest interactions, especially when it comes to luggage handling and service inquiries. Guests can effortlessly connect with Sophie, an AI concierge, using voice, text, or a specialized application; Sophie is capable of interpreting voice commands in more than 20 languages and processing requests through the app in five different languages. All incoming requests are swiftly routed to hotel personnel for quick resolution. Staff members have access to a mobile platform that allows them to manage their schedules, view and accept assignments, track luggage intake and storage, and stay in contact with the dispatch team. In addition, hotel managers can monitor live operations, analyze service metrics, evaluate departmental performance, gather guest feedback, and review staff rankings, all while performing data queries in simple language. The BellDesk AI system integrates flawlessly with Oracle OPERA Cloud, enabling access to crucial guest information such as names, room assignments, and length of stay. Moreover, the platform provides SMS alerts and personalized onboarding processes for hotels and resorts, ensuring smooth implementation and enriched guest experiences. By harnessing sophisticated technology, BellDesk AI not only enhances operational productivity but also significantly boosts the overall guest satisfaction level. Ultimately, this innovative solution paves the way for a more seamless and enjoyable stay for all guests.

Media

Media

Integrations Supported

Adyen
Maestro PMS
Oracle Hospitality Reporting and Analytics
Shift4

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$200/month
Plans have a $200 monthly minimum, with a $100 platform fee plus $2 per room per month. SMS usage and dedicated phone numbers incur additional charges. A 15-day free trial is available. There are no setup fees or contracts, and customers can cancel anytime.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
iPhone

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Zaplox

Date Founded

2010

Company Location

Sweden

Company Website

zaplox.com

Company Facts

Organization Name

72Knots.AI LLC

Date Founded

2026

Company Location

United States

Company Website

belldeskai.com

Categories and Features

Hotel Keyless Entry

Not specified

Hotel Management

Not specified

Categories and Features

Hotel Management

Not specified

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