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Ratings and Reviews 16 Ratings
What is Zenarate AI Coach?
Assist individuals in enhancing their performance rather than substituting their roles with AI and machine learning. The Zenarate AI Coach platform empowers you to cultivate skilled, confident agents who achieve exceptional KPIs through conversation simulations. You have the option to submit your impactful role-plays in various formats or utilize our provided role-play template. Our dedicated and enthusiastic professionals prioritize our customers every single day, genuinely embodying this commitment! Clients consistently recognize our effectiveness in facilitating light workloads, rapid deployment, and immediate returns on investment. Ensure new hire agents are well-prepared before their initial interactions with prospects or clients, bridging any skill gaps and supporting seasoned agents during their calls. Additionally, you can assign tailored stories to meet the specific requirements of both individuals and teams, enhancing overall performance. This comprehensive approach ensures that each agent is equipped with the tools they need to excel.
What is Local Measure Engage?
Engage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI.
Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively.
As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes.
To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience.
Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.
Integrations Supported
Amazon Connect
Apple Business Chat
Confluence
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Instagram
Jira
LINE
Microsoft Teams
Integrations Supported
Amazon Connect
Apple Business Chat
Confluence
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Instagram
Jira
LINE
Microsoft Teams
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zenarate
Date Founded
2016
Company Location
United States
Company Website
www.zenarate.com/zenarate-ai-coach/
Company Facts
Organization Name
Local Measure
Date Founded
2013
Company Location
Australia
Company Website
www.localmeasure.com
Categories and Features
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration