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What is Zence Feedback?

Capture, evaluate, and respond to the Voice of Customer effectively. Easyrewardz Collecta empowers you to establish genuine connections with your customers while fostering a customer-centric organization. By paying attention to customer feedback regarding your brand, you can discover the elements that contribute to unforgettable experiences. 1. Capture VoC instantly Every interaction with a customer serves as an opportunity to enhance your brand's reputation. Utilize our diverse range of templates, which include feedback forms, polls, and reviews of products or services, to solicit real-time feedback and provide an exceptional customer experience. 2. Formulate insightful questions to gather context Engage your customers with pertinent inquiries that illuminate their perceptions of your brand. Tailor questions to fit various customer segments or journey stages, and incentivize customers for providing their insights. Employ adaptive questionnaires that align with customer preferences and demographics. 3. Derive actionable insights from customer feedback Leverage real-time dashboards and comprehensive reports to scrutinize customer feedback, ensuring you extract valuable and actionable insights that can drive your business forward. By continuously evolving based on this feedback, you can strengthen your brand's relationship with your customers and enhance their overall experience.

What is AlloReview?

Boost the success of your marketing efforts and gain deeper insights into your clientele by incorporating the feedback you collect into your CRM system. Leveraging real-time analytics enables you to take advantage of favorable reviews while also addressing the concerns of dissatisfied customers. Strive to connect with each customer by actively engaging with their feedback. Our advanced AI technology swiftly analyzes every piece of feedback, facilitating customized responses that accurately reflect the sentiments and satisfaction levels of your customers. This strategy not only enhances the engagement of your loyal supporters but also effectively mitigates the issues faced by unsatisfied clients. By delivering prompt and relevant responses to customer inquiries and concerns, you can greatly enhance their overall experience. Moreover, this approach yields significant cost savings, presenting a financially sound solution with an impressive return on investment of 600%. In the end, the integration of customer feedback into your business processes cultivates loyalty and propels long-term growth, ensuring that you remain responsive to the evolving needs of your customers. By fostering a culture of feedback responsiveness, you also position your brand as one that genuinely values customer input and strives for continuous improvement.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Microsoft Power BI
Salesforce
WhatsApp
Zendesk

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Microsoft Power BI
Salesforce
WhatsApp
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Easyrewardz

Date Founded

2012

Company Location

India

Company Website

zencecrm.com/products/zence-service/feedback-management/

Company Facts

Organization Name

AlloBrain

Date Founded

2020

Company Location

France

Company Website

www.allobrain.com/alloreview

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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Insider Metrics